Apple Tech Specialist - Repair & Customer Solutions

Follett Corporation; Tempe (AZ); On-site; USD 16,531 - 39,950; Full time

Job summary

Follett Corporation seeks an Apple Technician to drive sales and deliver outstanding customer service within campus bookstore environments. You will share knowledge, diagnose, repair, and provide quick, friendly support to Apple users, both new and existing.

Expect to stay current with product launches, address customer concerns, and work weekends or nights as needed. Prior experience in retail or warehouse settings is valued.

Qualifications

• 3–5 years of relevant experience.
• Bachelor's degree or equivalent.
• Apple certifications are required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills including creating documents and emails.

Responsibilities

• Drive sales and provide product support to customers.
• Exhibit superior Apple knowledge and troubleshoot and repair issues.
• Collaborate with the vendor to resolve complex problems and satisfy customers.
• Communicate effectively with individuals and small groups.
• Assess customer needs and deliver solutions and excellent experiences.
• Rotate through different technical specialties and stay current with product changes.

Skills

Customer Service

Sales Support

Troubleshooting

Communication

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Apple Certifications

Job description

Follett Corporation seeks an Apple Technician to drive sales and deliver outstanding customer service within campus bookstore environments. You will share knowledge, diagnose, repair, and provide quick, friendly support to Apple users, both new and existing.

Expect to stay current with product launches, address customer concerns, and work weekends or nights as needed. Prior experience in retail or warehouse settings is valued.