Apple Pay eCommerce Merchant Specialist (LATAM)

Apple; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Apple, Inc. is seeking an Apple Pay eCommerce Merchant Specialist in Austin, TX to initiate and engage with potential e-Commerce merchants, driving Apple Pay acceptance and a best-in-class integration on digital channels.

You will collaborate with Business Development, Product and Operations teams, manage the full enablement cycle from discovery to launch, and support post-launch growth through UX audits and optimization, building strong merchant relationships.

Qualifications

• Excellent communication across email, phone, and in person; able to navigate large organizations.
• Self-driven with strong organizational and multitasking skills.
• Results oriented with momentum across short, medium and long sales cycles.
• Proven quota-carrying experience with pipeline management and sales forecasting.
• Excellent problem solving skills and ability to handle ambiguities with attention to detail.
• Professional fluency in English, with strong Spanish or Portuguese language skills.

Responsibilities

• Source new merchant opportunities via emails, outbound calls, or inbound inquiries.
• Manage merchants through the full Apple Pay enablement cycle from discovery to launch.
• Identify key players and coordinate end-to-end enablement with merchants and payment partners.
• Support merchants through post-go live growth initiatives, including UX audits and conversion optimization.
• Establish, develop and maintain positive merchant and customer relationships.
• Onboard merchants in partnership with Apple Pay Technical Specialists to implement integration.
• Build and deliver a communication strategy to evangelize Apple Pay via one-to-one or webinars.
• Provide updates on account and pipeline progress to leadership and wider Apple teams.
• Maintain merchant contacts and update pipeline status in the CRM.

Skills

Communication

Organizational skills

Multitasking

Quota-carrying

Sales forecasting

Problem solving

English fluency

Spanish/Portuguese

Education

Bachelor degree

Job description

Austin, Texas, United States Software and Services

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it’s an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital Channels (Web and App).The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple’s iOS platform and payment features.

Description

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).

Responsibilities

• Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up
• Managing and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch
• Identifying key players, and managing the end to end enablement process with merchants, and payment partners
• Supporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections)
• Establishing, developing, and maintaining positive business and customer relationships
• Onboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience
• Building and delivering a communication strategy to evangelize Apple Pay in an one-to-one or one-to-many format whether in person or via Webinars
• Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams
• Maintain merchants contacts and update pipeline status in the internal CRM system

Minimum Qualifications

• Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations
• Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision
• Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles.
• Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting
• Excellent problem solving skills with the ability to manage through ambiguities with attention to details
• Professional Spanish or Portuguese language fluency (reading, writing and speaking) as well as high proficiency in English

Preferred Qualifications

• Solid understanding of Retail/e-commerce and/or Payment industries
• Bachelor degree or 3-5 years of sales or business development experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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