Apple Pay eCommerce Merchant Specialist (US/Canada)

Apple; Austin (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Apple is seeking an Apple Pay eCommerce Merchant Specialist in Austin, TX to initiate and engage with potential e‑Commerce merchants, driving Apple Pay acceptance across Web and App channels.

This highly cross-functional role builds rapport with merchants, strategic partners, and internal teams to ensure a best-in-class integration and ongoing growth. Strong communication and organizational skills are essential.

Qualifications

• Excellent communication across email, phone, and in person.
• Self-driven with strong organizational skills and multitasking ability.
• Proven quota-carrying sales experience with pipeline management.
• English proficiency for global collaboration.
• Bachelor degree or 3–5 years sales/business development experience.

Responsabilités

• Source new merchant opportunities via emails, calls, or inbound leads.
• Manage and support merchants through Apple Pay enablement cycle.
• Identify key players and lead end-to-end enablement with merchants and partners.
• Support post-launch growth through UX audits and conversion optimization.
• Establish and maintain positive relationships with merchants.
• Onboard merchants with Apple Pay Technical Specialists for seamless integration.
• Deliver updates on account progress and KPIs to leadership.
• Maintain merchant contacts and CRM pipeline.

Connaissances

Communication

Self-motivation

Organizational skills

Multitasking

Pipeline management

Sales forecasting

English proficiency

Formation

Bachelor degree

Outils

CRM software

Description du poste

Summary

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it’s an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital Channels (Web and App).The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple’s iOS platform and payment features.

Description

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).

Key Responsibilities

Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-upManaging and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launchIdentifying key players, and managing the end to end enablement process with merchants, and payment partnersSupporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections)Establishing, developing, and maintaining positive business and customer relationshipsOnboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experienceBuilding and delivering a communication strategy to evangelize Apple Pay in an one-to-one or one-to-many format whether in person or via WebinarsProviding updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teamsMaintain merchants contacts and update pipeline status in the internal CRM system

Minimum Qualifications

Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizationsSelf-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervisionResults orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles.Proven results in a quota-carrying role, with experience in pipeline management, and sales forecastingExcellent problem solving skills with the ability to manage through ambiguities with attention to detailsExceptional written, verbal, and reading proficiency in English is required to effectively collaborate with global teams and external partnersEducationBachelor degree or 3-5 years of sales or business development experience

Preferred Qualifications

Solid understanding of Retail/e-commerce and/or Payment industries