Apple Pay eCommerce Merchant Specialist

Apple Inc.; Austin (TX); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Apple Inc. in Austin, Texas is seeking an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e‑commerce merchants.

You will drive Apple Pay acceptance and enable best-in-class integration on digital Web and App channels, collaborating with internal teams and external partners to transform online shopping experiences. The role requires building relationships, managing full enablement cycles, and delivering growth initiatives while maintaining pipeline

Qualifications

• Excellent communication across email, phone, and in person.
• Self-driven with strong organizational skills and multitasking abilities.
• Proven quota-carrying success with experience in pipeline management and forecasting.
• Professional fluency in English plus Spanish or Portuguese.

Responsibilities

• Source new merchant opportunities through emails, outbound calls, or inbound leads.
• Manage and support merchants through the full Apple Pay enablement cycle from discovery to launch.
• Identify key players and manage end-to-end enablement with merchants and payment partners.
• Support merchants through post-go-live growth initiatives (UX audits, conversion optimization, anomaly detections).
• Establish, develop, and maintain positive business and customer relationships.
• Onboard merchants with Apple Pay integration in collaboration with Technical Specialists.
• Build and deliver a communication strategy to evangelize Apple Pay to merchants via in-person or webinars.
• Provide updates on account and pipeline progress and productivity KPIs to leadership.

Skills

Excellent communication

Self-driven

Organizational skills

Results oriented

Pipeline management

Sales forecasting

Spanish or Portuguese fluency

English fluency

Education

Bachelor degree

Job description

Austin, Texas, United States Software and Services

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it’s an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital Channels (Web and App).The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple’s iOS platform and payment features.

Description

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).

Responsibilities

• Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up
• Managing and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch
• Identifying key players, and managing the end to end enablement process with merchants, and payment partners
• Supporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections)
• Establishing, developing, and maintaining positive business and customer relationships
• Onboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience
• Building and delivering a communication strategy to evangelize Apple Pay in an one-to-one or one-to-many format whether in person or via Webinars
• Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams
• Maintain merchants contacts and update pipeline status in the internal CRM system

Minimum Qualifications

• Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations
• Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision
• Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles.
• Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting
• Excellent problem solving skills with the ability to manage through ambiguities with attention to details
• Professional Spanish or Portuguese language fluency (reading, writing and speaking) as well as high proficiency in English

Preferred Qualifications

• Solid understanding of Retail/e-commerce and/or Payment industries
• Bachelor degree or 3-5 years of sales or business development experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.