Apple Pay eCommerce Merchant Specialist (LATAM)

Apple Inc.; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Apple Inc. is seeking an Apple Pay eCommerce Merchant Specialist in Austin to drive merchant adoption and best-in-class integration of Apple Pay across Web and App channels.

You will work cross-functionally with business development, product, and operations to engage merchants, manage the enablement cycle, and grow post-launch performance.

Qualifications

• Excellent communication across email, phone, or in person.
• Experience sourcing and managing merchant pipelines.
• Ability to navigate large organizations and coordinate cross-functionally.

Responsibilities

• Sourcing new merchant opportunities via emails, calls, or inbound leads.
• Manage Apple Pay enablement from discovery to launch with merchants.
• Identify key players and drive end-to-end onboarding with partners.
• Support post-launch growth through UX audits and conversion optimizations.
• Maintain positive relationships and update CRM pipeline.

Skills

Excellent communication

Multi-channel sales

Stakeholder management

Sales forecasting

Problem solving

Bilingual English+Spanish/Portuguese

Education

Bachelor's degree

Job description

Austin, Texas, United States Software and Services

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it’s an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital Channels (Web and App).The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple’s iOS platform and payment features.

Description

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).

Responsibilities

• Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up
• Managing and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch
• Identifying key players, and managing the end to end enablement process with merchants, and payment partners
• Supporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections)
• Establishing, developing, and maintaining positive business and customer relationships
• Onboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience
• Building and delivering a communication strategy to evangelize Apple Pay in an one-to-one or one-to-many format whether in person or via Webinars
• Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams
• Maintain merchants contacts and update pipeline status in the internal CRM system

Minimum Qualifications

• Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations
• Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision
• Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles.
• Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting
• Excellent problem solving skills with the ability to manage through ambiguities with attention to details
• Professional Spanish or Portuguese language fluency (reading, writing and speaking) as well as high proficiency in English

Preferred Qualifications

• Solid understanding of Retail/e-commerce and/or Payment industries
• Bachelor degree or 3-5 years of sales or business development experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.