Apple Mac Technician

TekWissen ®; Culver City (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

TekWissen Group is seeking a skilled Field Engineer to install, repair, and maintain hardware and software on customer premises. You will ensure systems operate as designed, collaborate with technical teams, and schedule services with customers to ensure satisfaction with product functionality.

In this role, you will take ownership of onsite service activity, perform maintenance and installations, and provide technical feedback to improve service delivery while supporting other team members and

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• 2-4 years of experience in field service or related area.

Responsibilities

• Provides full range of Field Engineering support for assigned large/complex clients.
• Takes ownership of onsite service activity.
• Performs advanced maintenance on all products, including low-complexity installations.
• Provides technical feedback to improve service delivery and processes.
• Uses advanced tools to resolve client problems and conduct scheduled installs.
• Proactively supports team needs with technical assistance and expertise.
• Contributes to client service metrics reporting and documentation.

Skills

Field installation

Technical troubleshooting

Customer service

Education

High School Diploma or GED

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Description:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years’ experience in area of responsibility.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.