Apple Mac & iOS Systems Technician

Hamline University; Saint Paul (MN); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Tuition waiver

Comprehensive benefits package

Paid time off

Job summary

Hamline University, based in Saint Paul, MN, is seeking a Deployment, Maintenance, and Response Technician (DMRT) to support and maintain campus devices, including Apple systems. The role emphasizes strong customer service, problem solving, and collaboration within ITS.

The position requires experience with Mac OS X and Windows, JAMF or similar tools, and the ability to work on-site across classrooms and labs.

Qualifications

• Associate degree in IT or related field or 2 years in a tech support environment.
• Experience administering Mac OS X in an enterprise or education setting.
• Apple Certified Support Professional is preferred.

Responsibilities

• Provide first-line technical support and troubleshooting for users.
• Document solutions for knowledge base and future reference.
• Assist with asset management and inventory control of equipment.

Skills

Mac OS & iOS management

Windows knowledge

Customer service mindset

Technical documentation

Education

Associate degree in IT or related field

Apple Certified Support Professional

Tools

JAMF

MDM

VoIP knowledge

Job description

Hamline University, based in Saint Paul, MN, is seeking a Deployment, Maintenance, and Response Technician (DMRT) to support and maintain campus devices, including Apple systems. The role emphasizes strong customer service, problem solving, and collaboration within ITS.

The position requires experience with Mac OS X and Windows, JAMF or similar tools, and the ability to work on-site across classrooms and labs.