Apple Device Technician - On-Campus IT Support

Wesleyan University; Middletown (CT); On-site; USD 52,400 - 61,300; Full time

Benefits offered by this job

Relocation assistance to CT

Job summary

Wesleyan University in Middletown, CT seeks an IT Service Technician to deliver hands-on Apple hardware support and end-user assistance, focusing on diagnostics, imaging, deployment, and lifecycle management. You’ll work with JAMF Pro, ServiceNow, and remote tools to support faculty, staff, and students across the campus.

Responsibilities include onsite field support, device deployment, data migration, and collaboration with the ITS team to maintain documentation and knowledge sharing.

Qualifications

• Bachelor’s degree and 2+ years’ experience in desktop or IT hardware support.
• Experience with Apple hardware diagnostics, repair, imaging, and OS deployment.
• Experience using JAMF Pro or similar MDM solutions.
• Strong customer service and ability to explain technical issues to nontechnical users.
• Ability to document work clearly and maintain inventories.

Responsibilities

• Repair, diagnostics, and data migration for Apple desktops, laptops, and peripherals.
• Provide end-user support via phone, walk-in, email, chat, and remote tools.
• Collaborate to test, deploy, and maintain Apple software images and OS updates.
• Manage device enrollment and policies with JAMF Pro; assist with hardware lifecycles.
• Travel to campus locations for onsite diagnosis, repair, and deployment as needed.

Skills

Apple hardware repair

End-user support

JAMF Pro

Windows support

Hardware diagnostics

Data migration

Customer service

Education

Bachelor's degree

Tools

JAMF Pro

ServiceNow

Remote support tools

Imaging tools

Job description

Wesleyan University in Middletown, CT seeks an IT Service Technician to deliver hands-on Apple hardware support and end-user assistance, focusing on diagnostics, imaging, deployment, and lifecycle management. You’ll work with JAMF Pro, ServiceNow, and remote tools to support faculty, staff, and students across the campus.

Responsibilities include onsite field support, device deployment, data migration, and collaboration with the ITS team to maintain documentation and knowledge sharing.