Apple Device Support Specialist (On-site, 2-Week Temp)

fvsu; Fort Valley (GA); On-site; USD 18,000 - 26,000; Part time

Job summary

Fort Valley State University is seeking an Information Technology Customer Service Representative to provide front-line support during Apple device deployment for students, alumni, parents, faculty and staff. You will handle basic troubleshooting and escalate complex issues to IT staff.

This temporary, part-time, two-week on-site role carries no employee benefits. Strong customer service, Apple device familiarity, and clear communication are essential to keep deployment running smoothly.

Qualifications

• Associate's degree or equivalent experience in information technology or related field.
• Customer service experience is required.
• Familiarity with Apple devices and operating systems.
• Strong communication, problem-solving and attention to detail.
• Ability to follow procedures and escalate issues as needed.

Responsibilities

• Provides front-line customer service and responds to Apple device questions.
• Assists with Apple device deployment and distribution.
• Provides basic troubleshooting for hardware, software, setup, and connectivity issues.
• Documents support requests and actions taken.
• Escalates complex issues to IT staff.
• Protects confidential university information.

Skills

Customer service experience

Apple devices familiarity

Communication skills

Problem-solving

Attention to detail

Education

Associate's degree in IT/CS or related field

Tools

Jamf

Job description

Fort Valley State University is seeking an Information Technology Customer Service Representative to provide front-line support during Apple device deployment for students, alumni, parents, faculty and staff. You will handle basic troubleshooting and escalate complex issues to IT staff.

This temporary, part-time, two-week on-site role carries no employee benefits. Strong customer service, Apple device familiarity, and clear communication are essential to keep deployment running smoothly.