Apple Technician (Part-Time)

Follett Corporation; Kalamazoo (MI); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Corporation is seeking Apple Technicians in Kalamazoo, Michigan. The role involves creating excitement around Apple products, providing technology solutions, and ensuring exceptional customer service.

Responsibilities include driving sales, troubleshooting Apple products, and keeping current on product changes. Candidates should have 3-5 years of experience, a relevant degree, and strong communication skills.

The position offers a pay range of $12.00-$29.88 per hour.

Qualifications

• 3-5 years of relevant experience.
• Ability to diagnose, repair, and problem solve.
• Proactively meets both internal and external customer needs.

Responsibilities

• Drive sales and provide product support.
• Exemplify superior Apple knowledge and expertise.
• Ensure customer satisfaction by resolving complex problems.

Skills

Customer service

Troubleshooting

Communication

Sales support

Computer skills

Education

Bachelor's degree or equivalent

Tools

Apple products knowledge

Job description

Position Overview

Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers’ hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.

Apple technicians start new owners and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
• Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
• Superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

Pay Range

$12.00-$29.88/hour

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair and problem solve.
• Advance computer skills, which include the ability to create and save text documents and to create and send emails.
• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
• Self-motivated and multi-tasks with minimal supervision.
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments.
• Uses sound judgment and decision-making skills.
• Effective communication skills - clear, concise, and positive.
• Apple certifications are required.
• Possible nights and weekends, able to work beyond store hours.