Apple-Certified Bench Technician — Growth, Car & Perks

Computer Rescue 911; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare Coverage Options

Use of a company car

Minimal weekends

Bonuses and company parties

Job summary

Computer Rescue 911 seeks a Bench Technician with strong IT abilities and customer-relations skills in Grand Rapids, MI. Daily tasks include diagnosing hardware, removing viruses, Windows and Apple troubleshooting, and handling Outlook configuration, with some off-site residential appointments.

The role emphasizes growth strategies, loyalty through communication, and collaborative teamwork within a busy service environment.

Qualifications

• Troubleshoot Windows and Apple devices and apps.
• Perform hardware diagnostics and virus removal.
• Set up and configure Outlook/email.
• Interact with customers and drive loyalty.
• Be able to travel to residential appointments as needed.

Responsibilities

• Maintain the bench and oversee 30+ computers daily.
• Grow customer base through communication and organized processes.

Skills

Virus removal

Windows troubleshooting

Apple hardware/software

ACMT training

iOS troubleshooting

Email configuration

Customer relations

Driving record check

Education

College degree (preferred)

Tools

Apple Certified Mac Technician (ACMT)

Job description

Computer Rescue 911 seeks a Bench Technician with strong IT abilities and customer-relations skills in Grand Rapids, MI. Daily tasks include diagnosing hardware, removing viruses, Windows and Apple troubleshooting, and handling Outlook configuration, with some off-site residential appointments.

The role emphasizes growth strategies, loyalty through communication, and collaborative teamwork within a busy service environment.