Bench Technician

Computer Rescue 911; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare Coverage Options

Use of a company car

Minimal weekends

Bonuses and company parties

Job summary

Computer Rescue 911 seeks a Bench Technician with strong IT abilities and customer-relations skills in Grand Rapids, MI. Daily tasks include diagnosing hardware, removing viruses, Windows and Apple troubleshooting, and handling Outlook configuration, with some off-site residential appointments.

The role emphasizes growth strategies, loyalty through communication, and collaborative teamwork within a busy service environment.

Qualifications

• Troubleshoot Windows and Apple devices and apps.
• Perform hardware diagnostics and virus removal.
• Set up and configure Outlook/email.
• Interact with customers and drive loyalty.
• Be able to travel to residential appointments as needed.

Responsibilities

• Maintain the bench and oversee 30+ computers daily.
• Grow customer base through communication and organized processes.

Skills

Virus removal

Windows troubleshooting

Apple hardware/software

ACMT training

iOS troubleshooting

Email configuration

Customer relations

Driving record check

Education

College degree (preferred)

Tools

Apple Certified Mac Technician (ACMT)

Job description

• Full Time
• Grand Rapids, MI

Website Computer Rescue 911

Sit. Relax. We have you Rescued.

Computer Rescue 911 seeks a Bench Technician who has proven themselves in the IT field by having impressive customer relations skills and above average IT abilities. Daily tasks include:

Job Description & Experience Requirements

• Virus removal
• Computer hardware diagnostics & replacement
• Windows troubleshooting
• iPhone, iPad & Apple hardware and software troubleshooting
• Advanced software diagnostics
• Outlook and email setup/configuration
• Sales (Service & Product)
• Adapting to a wide variety of scenarios and issues as it relates to computers
• Also responsible for some residential computer appointments off-site.

Additional Required Skills & Abilities

• College Degree (Preferred but not required)
• The technician would become an Apple Certified Mac Technician (ACMT) and would need to be proficient with Apple hardware/software (Training provided) & iOS certified for iPhone & iPad
• Motivated, reliable, and trustworthy
• Need to be fully qualified to perform technical tasks listed above (No technical training offered other than Apple Certifications)
• Motivated to learn and adapt to areas you may be unfamiliar with
• No criminal history
• Good driving record & ability to pass drug screening

Working directly with our team of technicians, you will be responsible for the technical bench and helping to oversee 30+ computers per day. Growing, developing, and creating strategies of growth and customer loyalty through communication and organization as well as processes.

Equal Opportunity Employer

Computer Rescue 911 is an Equal Opportunity Employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Other Items To Consider

• Computer Rescue 911 is named a 101 West Michigan Best & Brightest Company to Work for in 2019, 2020, and 2021!
• Healthcare Coverage Options
• Use of a company car
• Minimal weekends (One 4 hour Saturday per month is required)
• A fun work environment with bonuses and company parties
• We are a locally owned business
• We are a growing company
• This is NOT a sales job or a temporary position