Apparel Retail Lead - Team Coach & Customer Experience

DICK'S Sporting Goods; Salem (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

DICK'S Sporting Goods in Salem, NH, is seeking a Lead to serve as the in-store expert for their department. You will deliver outstanding service, guide teammates, and help align daily tasks with brand standards to provide an exceptional shopping experience.

The role emphasizes coaching, onboarding, and building a strong, inclusive team while maintaining merchandising and loss-prevention standards in a dynamic retail environment.

Qualifications

• Flexible availability - including nights, weekends and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15–35 lbs repeatedly (up to 25 times per hour).
• Ability to work extended periods of time standing or walking.
• Ability to work at heights greater than 4 feet with ladder or lift.
• Ability to perform repetitive motions for short periods.

Responsibilities

• Lead in-store expert of their department and drive brand standards.
• Deliver the best service to customers and provide direction to teammates.
• Supports building and hiring a strong team through interviews and tours.
• Coach and develop teammates; onboarding and cross-training.
• Uphold merchandising and floor-set standards; manage signage and price changes.
• Assist store leadership with supervision and alignment to store goals.
• Lead by example to ensure store goals and exceptional shopping experience.

Skills

Retail leadership

Customer service

Team building

Coaching

Job description

DICK'S Sporting Goods in Salem, NH, is seeking a Lead to serve as the in-store expert for their department. You will deliver outstanding service, guide teammates, and help align daily tasks with brand standards to provide an exceptional shopping experience.

The role emphasizes coaching, onboarding, and building a strong, inclusive team while maintaining merchandising and loss-prevention standards in a dynamic retail environment.