Apparel Retail Lead: Coach, Inspire & Elevate Service

Dick's Sporting Goods; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Store Lead to drive exceptional customer service and maintain brand standards in-store. Under guidance from the Assistant Store Manager and Store Manager, you will lead teammates, coach performance, and ensure smooth daily operations across the department.

The role emphasizes leadership, collaboration, and a people-first culture to deliver an outstanding shopping experience while upholding safety and store policies.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, climb, lift 15–35 lbs repeatedly and stand/walk for extended periods.

Responsibilities

• Lead by example to deliver exceptional customer service and store standards.
• Hire and train teammates, conduct on-the-job coaching, and support store events.
• Ensure adherence to safety, loss prevention, and operational procedures.
• Plan and coordinate daily assignments and shift coverage under guidance of store leadership.

Skills

Flexible availability

Retail experience

Physical stamina

Job description

DICK'S Sporting Goods is seeking a Store Lead to drive exceptional customer service and maintain brand standards in-store. Under guidance from the Assistant Store Manager and Store Manager, you will lead teammates, coach performance, and ensure smooth daily operations across the department.

The role emphasizes leadership, collaboration, and a people-first culture to deliver an outstanding shopping experience while upholding safety and store policies.