Insurance Software Support Analyst I

Brotherhood Mutual Insurance Company; Fort Wayne (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Brotherhood Mutual Insurance Company is seeking a technically adept support specialist to assist independent agents, employees, and customers with insurance software.

You will troubleshoot, document, and communicate solutions, create training materials, and collaborate with analysts and developers to resolve issues and implement improvements. This on-site role in Fort Wayne requires strong customer service, teamwork, and a willingness to learn.

Qualifications

• Associate's degree in Information Technology, Business, or related field.
• Bachelor’s degree preferred.
• One year of work with computer systems, business analysis, or software support.
• Insurance industry background is desired.
• Technology and/or Insurance Certifications are a benefit.

Responsibilities

• Provide technical support to end users on insurance software applications through prioritization, documentation, and resolution.
• Log, track, and test system bugs and feature enhancements while providing status updates and workarounds to end users.
• Assist in root cause analysis resulting in interaction with business analysts, developers, and key business resources for appropriate and timely solutions.
• Create new user accounts in a timely manner with respect to all security requirements.
• Assist in mass communication to end users for product rollouts, new features, outages, and best practices.
• Assist in creating written and visual training material for appropriate user education.
• Attend budgeted training seminars to gain knowledge and skills required to grow and excel in fulfilling the responsibilities of this role.
• Complete other projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Patience

Troubleshooting

Education

Associate's degree in IT/Business

Bachelor's degree preferred

1 year IT/software support

Insurance industry knowledge

IT certifications (A+, ITIL, etc.)

Job description

Brotherhood Mutual Insurance Company is seeking a technically adept support specialist to assist independent agents, employees, and customers with insurance software.

You will troubleshoot, document, and communicate solutions, create training materials, and collaborate with analysts and developers to resolve issues and implement improvements. This on-site role in Fort Wayne requires strong customer service, teamwork, and a willingness to learn.