Client Services & Tech Support Analyst

Berkshire Hathaway Homestate Companies; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401(k) with company match

100% educational reimbursement program

Wellness program with online portal and fitness center

Job summary

Berkshire Hathaway Homestate Companies is seeking a Client Services Analyst to provide technology support for our insurance products. This position involves assisting customers with software applications, troubleshooting issues, and acting as a liaison between various teams.

The ideal candidate will hold a Bachelor's degree and have experience in customer service or technology support. We offer a hybrid work arrangement and a comprehensive benefits package.

Qualifications

• Bachelor’s Degree or Associate’s Degree with relevant experience.
• One or more years of experience in customer service or technology support.
• Proficiency with personal computer applications.

Responsibilities

• Serve as the main contact for technology support.
• Help customers with website applications and software.
• Test software enhancements and resolve defects.

Skills

Customer service experience

Technical support

Analytical skills

Communication skills

Education

Bachelor’s Degree in Business, Insurance, or related field

Tools

Spreadsheet software

Statistical analysis software

Job description

Berkshire Hathaway Homestate Companies is seeking a Client Services Analyst to provide technology support for our insurance products. This position involves assisting customers with software applications, troubleshooting issues, and acting as a liaison between various teams.

The ideal candidate will hold a Bachelor's degree and have experience in customer service or technology support. We offer a hybrid work arrangement and a comprehensive benefits package.