Tech Support Analyst II - Hybrid IT Support & Growth Path

Capital Insurance Group; Roseville (CA); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision

401k with match

Job summary

Capital Insurance Group in Roseville, CA is seeking a Technical Support Analyst II to join our Information Services team. You will handle incident and request management, resolve basic hardware and software issues, and deliver strong customer service to employees, agents, and policyholders with guidance from more senior staff.

This hybrid-eligible role requires a Bachelor’s degree in IT or related field, 1+ year of service desk experience, 1+ year of technical support, and an IT HelpDesk

Qualifications

• Bachelor’s degree in IT or related field (or equivalent experience)
• 1+ years of service desk experience
• 1+ years of Technical Support Analyst I experience
• IT HelpDesk Professional certification

Responsibilities

• Manage, resolve or expand Service Desk tickets in a timely manner.
• Provide a high level of customer service to internal and external customers.
• Thoroughly document incident and request details in the company’s IT service management tools.
• Assist with user account creation and access management.
• Provide onsite, desk side support as needed.
• Understand CIG’s user communities, tools and business process and priorities to provide initial functional support using both off the shelf and internally developed applications.

Skills

Customer service

Troubleshooting

Documentation

Access management

Education

Bachelor’s degree in IT or related field

Job description

Capital Insurance Group in Roseville, CA is seeking a Technical Support Analyst II to join our Information Services team. You will handle incident and request management, resolve basic hardware and software issues, and deliver strong customer service to employees, agents, and policyholders with guidance from more senior staff.

This hybrid-eligible role requires a Bachelor’s degree in IT or related field, 1+ year of service desk experience, 1+ year of technical support, and an IT HelpDesk