APP Support Specialist

Davis Street Community Center; San Leandro (CA); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement with matching

Paid time off

Holidays

Birthday holiday

Employee discounts

Descripción de la vacante

Davis Street Community Center is seeking an APP Support Specialist for the Children’s Services Department. You will handle front desk tasks, phone support, data entry in CC3, and assist with childcare applications and enrollment materials.

The role requires strong organization, confidentiality, and customer service with diverse families and staff. The position emphasizes accuracy, teamwork, and support for program records, with opportunities to participate in staff trainings and contribute to

Formación

• Front desk reception and customer service experience.
• Strong computer skills in Microsoft Office.
• Ability to maintain confidentiality of records.
• Excellent written and verbal communication skills.
• Organizational skills with attention to detail and time management.

Responsabilidades

• Provide front desk reception, respond to inquiries, manage mail, and provide telephone support.
• Assist Intake Coordinator with childcare applications and enrollment materials.
• Maintain client files and data entry in CC3 for subsidized/non-subsidized programs.
• Support project work and office supply inventory; attend trainings and meetings.
• Perform other duties as assigned by the Children’s Services Department.

Conocimientos

Spanish language

Customer service

Time management

Organizational skills

Multitasking

Communication skills

Confidentiality

Herramientas

Microsoft Word

Excel

PowerPoint

Outlook

Descripción del empleo

About the PositionWe are seeking a detail-oriented, organized, and customer-service-oriented APP Support Specialist to support our Children’s Services Department. This position provides front desk reception, telephone support, administrative assistance, and program support for the Alternative Payment Program (APP) and CalWORKs programs.The ideal candidate is professional, dependable, and able to work effectively with diverse staff and families. Strong organizational skills, attention to detail, effective time management, and the ability to maintain confidentiality are essential for success in this role.Key ResponsibilitiesProvide front desk reception, respond to inquiries, manage incoming mail, and provide telephone support.Assist the Intake Coordinator with subsidized and non-subsidized child care applications, including screening applications, ranking applicants, maintaining eligibility lists, and preparing enrollment materials.Maintain client case files by preparing files, filing documents, organizing records, and archiving closed files.Perform accurate data entry in the CC3 child care software system for subsidized and non-subsidized programs.Assist with data entry, report preparation, and updates to school district information, bell schedules, and other program records.Support special projects and administrative activities for the Children’s Services Department.Assist with office supply inventory and ordering, records archiving, and file management.Attend workshops, training sessions, and staff meetings as assigned.Provide general administrative and program support to the Children’s Services Department.Perform other duties as assigned.DAVIS STREET BENEFITS AND PERKSMission-driven company culture.100% paid employee premium for Kaiser, Dental, Vision and Life Insurance plans.403(b) Retirement plans with matching contributions.Paid Time Off for vacation and illness.12 Paid Holidays PLUS an additional paid birthday holiday.Employee Discount Program.And more!RequirementsSpanish language skills are preferred.Strong computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.Excellent telephone etiquette, customer service, and general office skills.Strong organizational skills, attention to detail, and effective time management.Ability to prioritize multiple tasks, manage competing deadlines, and work efficiently in a fast-paced environment.Excellent written and verbal communication skills, with the ability to establish and maintain positive relationships with clients, families, and coworkers.Ability to work effectively with diverse staff and clients, including families experiencing stressful circumstances, with professionalism, empathy, and sensitivity.Ability to maintain strict confidentiality regarding information and records related to the department, children, families, and staff.Knowledge of child development programs is preferred.