Provider Payment Support Specialist (Subsidized Childcare)

Davis Street Community Center; San Leandro (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Kaiser health insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement plan with matching

Paid time off

12 paid holidays + birthday holiday

Employee discount program

Job summary

Davis Street Community Center is seeking a detail-oriented Provider Payment Support Specialist to assist childcare providers in subsidized programs. You will onboard providers, help with attendance reporting and invoicing, and maintain reimbursement records in CC4.

The role emphasizes accuracy and customer service while ensuring program compliance. Ideal candidates bring 1–2 years of related experience, strong organizational skills, and the ability to interpret policies and procedures.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, data entry, or childcare subsidy programs.
• Strong computer skills, including Microsoft Office and database systems.
• Excellent customer service, communication, organizational, and problem-solving skills.
• Strong attention to detail with the ability to identify discrepancies and maintain accurate records.

Responsibilities

• Onboard and support childcare providers participating in subsidized childcare programs.
• Train and assist providers with attendance reporting and invoicing procedures using CareConnect.
• Enter, update, and maintain provider information and reimbursement records in the CC4 childcare system.
• Assist providers with attendance forms, reimbursement documentation, and direct deposit enrollment.
• Follow up with providers regarding missing or late attendance submissions.
• Respond to provider inquiries and explain reimbursement policies, procedures, and requirements.

Skills

Customer service

Data entry

Microsoft Office

Database systems

Education

High school diploma or equivalent

Tools

CareConnect

CC4 childcare system

Job description

About the PositionDavis Street is seeking a detail-oriented and customer-service-focused Provider Payment Support Specialist to support childcare providers participating in subsidized childcare programs.This position serves as a key point of contact for childcare providers, assisting with onboarding, attendance reporting, reimbursement inquiries, and program compliance. The ideal candidate is organized, dependable, and comfortable working with detailed records while providing excellent customer service.Key ResponsibilitiesOnboard and support childcare providers participating in subsidized childcare programs.Train and assist providers with attendance reporting and invoicing procedures using CareConnect.Enter, update, and maintain provider information and reimbursement records in the CC4 childcare system.Assist providers with attendance forms, reimbursement documentation, and direct deposit enrollment.Follow up with providers regarding missing or late attendance submissions.Respond to provider inquiries and explain reimbursement policies, procedures, and requirements.Maintain accurate records and documentation for reporting, compliance, and audits.Manage TrustLine records, including clearances, denials, closures, and Exempt Non-Relative status.Support compliance with childcare subsidy program regulations and reporting requirements.Participate in staff meetings, training sessions, agency events, and other assigned duties.Davis Street Benefits and PerksMission-driven company culture.100% paid employee premium for Kaiser, Dental, Vision, and Life Insurance plans.403(b) retirement plan with matching contributions.Paid Time Off for vacation and illness.12 paid holidays PLUS an additional paid birthday holiday.Employee Discount Program.And more!Qualifications and RequirementsHigh school diploma or equivalent required.1–2 years of experience in customer service, data entry, or childcare subsidy programs.Strong computer skills, including Microsoft Office and database systems.Excellent customer service, communication, organizational, and problem-solving skills.Strong attention to detail with the ability to identify discrepancies and maintain accurate records.Ability to understand and interpret policies, procedures, and government regulations.Ability to work professionally and sensitively with diverse individuals and low-income families.Preferred QualificationsBilingual English/Spanish preferred.Experience with California subsidized childcare programs, Alternative Payment Programs (APP), CalWORKs Child Care, or Resource & Referral agencies.Knowledge of childcare attendance reporting and provider reimbursement procedures.