API Technical Success Manager — Onboarding & Adoption

Zillow Group Inc.; United States; Remote; USD 55,000 - 87,000; Full time

Job summary

Aryeo is seeking a Technical Customer Success Manager to own onboarding, implementation, and ongoing success for Media API customers. You’ll guide integrations, translate business needs into API workflows, and collaborate across teams to drive adoption and retention.

You’ll act as a technical escalation point, develop scalable processes, and create resources that improve the customer experience and reduce escalations over time.

Qualifications

• 2+ years in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar role.
• Hands-on experience with REST APIs, webhooks, authentication methods, and integration workflows.
• Able to investigate and troubleshoot technical issues and communicate findings clearly.
• Capable of translating complex concepts for technical and non-technical stakeholders.
• Strong project management and organizational skills to handle multiple onboardings.

Responsibilities

• Lead end-to-end onboarding and implementation for Media API customers from kickoff to go-live.
• Translate business requirements into effective API workflows and best practices.
• Troubleshoot issues and partner with Engineering, Product, and Support as needed.
• Own a portfolio of API customers and serve as the primary contact throughout the lifecycle.
• Monitor health and adoption to identify risks and opportunities for value.
• Conduct periodic reviews to align goals and performance.
• Represent voice of API customers to Product and Engineering.
• Create onboarding documentation and reusable resources.
• Serve as a technical escalation point for the CS and Onboarding teams.
• Enable internal teams with API training and best-practice guides.

Skills

REST APIs

Webhooks

Authentication methods

Integration workflows

Project management

Stakeholder communication

Job description

Aryeo is seeking a Technical Customer Success Manager to own onboarding, implementation, and ongoing success for Media API customers. You’ll guide integrations, translate business needs into API workflows, and collaborate across teams to drive adoption and retention.

You’ll act as a technical escalation point, develop scalable processes, and create resources that improve the customer experience and reduce escalations over time.