Customer Success Manager

Apiiro; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Apiiro is seeking a Customer Success leader to own a portfolio of enterprise accounts from onboarding through renewal and expansion. You will drive adoption and value realization by linking Apiiro's capabilities to each customer's security outcomes, lead executive business reviews with CISOs and AppSec leaders, and partner with Sales to identify expansion opportunities.

You will collaborate with Solutions Engineering on complex questions and deployments and proactively identify account risks to

Qualifications

• 5+ years in Customer Success or related roles in security.
• Familiar with SDLC and developer tooling.
• Ability to discuss with both engineers and executives.
• Track record of enterprise account retention and expansion.
• Experience with AppSec tooling is a plus.

Responsibilities

• Own a portfolio of enterprise accounts end-to-end.
• Drive adoption and value realization by mapping capabilities to security outcomes.
• Lead executive business reviews with CISOs and AppSec leaders.
• Partner with Sales to identify and develop expansion opportunities.
• Be the voice of the customer to Product, Engineering, Leadership.
• Collaborate with Solutions Engineering on complex questions and deployments.
• Identify account risk and design action plans to mitigate churn.

Skills

Customer Success

Account Management

Technical Account Management

Executive Communication

DevSecOps

AppSec Tooling

Tools

SCM

CI/CD

Ticketing Systems

Container Environments

Job description

What We're About

Apiiro is the Agentic AppSec Platform built to transform how development teams design, develop, and deliver secure software. Powered by Deep Code Analysis, we give security and engineering teams the risk context they need to ship fast without cutting corners. As pioneers in ASPM, we’re not just keeping up with the AI era. We’re defining what secure development looks like inside it.

About the Team

Our Customer Success team owns the post-sale relationship from onboarding through renewal. Working directly with security leaders, AppSec practitioners, and engineering teams, we ensure customers realize measurable value from Apiiro's platform — not just at launch, but across the full lifecycle. This role exists because our customer base is growing and the complexity of what they're solving demands a dedicated strategic partner.

What You Will Do

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion.
• Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes.
• Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers.
• Partner with Sales to identify and develop expansion opportunities within your accounts.
• Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership.
• Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments.
• Proactively identify account risk and build targeted action plans to mitigate churn before it materializes.

What You're About

• 5+ years in Customer Success, Account Management, or Technical Account Management — ideally in Application security or DevSecOps.
• Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments.
• Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week.
• Track record of managing enterprise accounts with demonstrated success in retention and expansion.
• Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture.
• Experience with AppSec tooling — SAST, SCA, DAST, secrets detection, or similar — is a plus.