API Support Engineer I — Onboarding & Troubleshooting

Databento; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Databento is building the modern data platform for finance, offering real-time and historical market data via a unified API. The L1 support role places you at the front line, handling API onboarding, authentication, and billing questions while guiding customers toward self-service solutions.

You’ll escalate complex cases to engineers and contribute to docs and tutorials for developers. Ideal candidates will have 2+ years in technical support or related fields, strong Python skills, and a passion

Qualifications

• At least 2 years of experience in technical support, QA, or engineering.
• Working proficiency in Python.
• Familiarity with API usage, onboarding, authentication, and billing.
• Experience with troubleshooting tools and observability stacks is a plus.
• Strong technical communication; DevRel and startup experience are a plus.

Responsibilities

• Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
• Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
• Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
• Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

Skills

Python

API troubleshooting

Technical communication

DevRel experience

Startup experience

Customer support

Tools

Wireshark

tcpdump

ss

curl

jq

SQL

gdb

eBPF

Job description

Databento is building the modern data platform for finance, offering real-time and historical market data via a unified API. The L1 support role places you at the front line, handling API onboarding, authentication, and billing questions while guiding customers toward self-service solutions.

You’ll escalate complex cases to engineers and contribute to docs and tutorials for developers. Ideal candidates will have 2+ years in technical support or related fields, strong Python skills, and a passion