Technical Support Engineer (L1/Frontline Support) (Fully Remote)

Databento; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

401(k) matching

100% remote work

Job summary

Databento, a fully remote data provider, seeks a customer support engineer to assist users with API usage, onboarding, authentication, integration, and billing. You will escalate complex issues to L2/L3 and engineering while tracking reproduction steps and logs.

You will help identify common questions and contribute to improving our docs and onboarding materials. The ideal candidate brings at least 2 years in technical support or a related field, strong Python skills, and clear technical

Qualifications

• 2+ years experience in technical support, QA, or engineering.
• Familiarity with Databento's API and financial trading concepts preferred.
• Proficient in Python and strong technical communication skills.

Responsibilities

• Act as the first point of contact for customer support inquiries, resolving issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering with accurate reproduction steps and logs.
• Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.

Skills

Python

Technical communication

Job description

• Act as the first point of contact for customer support inquiries, resolving common issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
• Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.

What we typically look for:

• Prior experience with Databento's API and familiarity with financial trading or market data is strongly preferred.
• At least 2 years of experience in technical support, QA, or engineering.
• Working proficiency in Python and strong technical communication skills.

Perks and benefits:

• Health, dental, disability, and life insurance benefits.
• 401(k) matching for full-time employees.
• 100% remote work with teammates around the globe and pay in local currency.

Databento provides real-time and historical market data across futures, options, and equities through a unified API. Our team includes alumni from top quantitative firms and we embrace 100% remote work with a global culture.