API Support Engineer for Fintech Developers

Databento; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Databento, a fast-growing market data provider, is hiring an L1 Customer Support Engineer. You will diagnose API usage, onboarding, authentication, and billing issues, and escalate complex cases with clear reproduction steps.

You’ll work with engineering and documentation to reduce friction, write tutorials, and support developer communities. Requires 2+ years in technical support or engineering and strong Python skills.

Qualifications

• 2+ years of experience in technical support, QA, or engineering.
• Working proficiency in Python.
• Familiarity with Databento API and financial data is a plus.
• Strong technical communication skills.

Responsibilities

• Act as the first point of contact for customer support inquiries, resolving issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering with clear reproduction steps and logs.
• Identify recurring questions and contribute improvements to documentation and onboarding materials.
• Write technical content such as tutorials, how-to guides, and blog posts for developers.
• Help manage and grow online developer communities by answering questions and surfacing feedback.

Skills

Python

API usage

Technical support

Documentation writing

Tools

Wireshark

tcpdump

curl

lsof

jq

SQL

strace

gdb

perf

eBPF

Job description

Databento, a fast-growing market data provider, is hiring an L1 Customer Support Engineer. You will diagnose API usage, onboarding, authentication, and billing issues, and escalate complex cases with clear reproduction steps.

You’ll work with engineering and documentation to reduce friction, write tutorials, and support developer communities. Requires 2+ years in technical support or engineering and strong Python skills.