Remote API & Data Support Engineer

Airbyte; United States; Remote; USD 63,000 - 74,000; Full time

Benefits offered by this job

Flexible PTO

Health coverage

Virtual healthcare

Retirement plan

Professional development

Disability accommodations

Job summary

Airbyte is seeking a Technical Support Engineer to empower developers and data teams. You will support cloud and embedded integration platforms, turning issues into product insights and guiding customers through complex API workflows.

You’ll triage, diagnose, and resolve API problems, collaborate with Engineering and Product, and help customers onboard and scale integrations across multiple data sources.

Qualifications

• 3+ years in technical support or similar role supporting developers.
• Hands-on with RESTful APIs and GraphQL (OAuth, pagination, webhooks, rate limits).
• Proficiency with API testing tools like Postman or cURL.
• Experience with AWS, GCP, or Azure and data integration concepts.
• Strong troubleshooting, clear communication, growth mindset.

Responsibilities

• Provide customer support via email, tickets, and video calls.
• Triage issues, meet SLA, use AI tools to resolve faster.
• Investigate API integrations, root cause with Engineering.
• Document bugs with reproducible steps.
• Onboard and troubleshoot embedded platform customers.
• Collaborate with Engineering, Product, Sales, Success.

Skills

RESTful APIs

GraphQL

OAuth

Postman

cURL

AWS/GCP/Azure

Troubleshooting

AI tooling

Tools

Kubernetes

Docker

OpenAPI

YAML

SQL

GitHub

Job description

Airbyte is seeking a Technical Support Engineer to empower developers and data teams. You will support cloud and embedded integration platforms, turning issues into product insights and guiding customers through complex API workflows.

You’ll triage, diagnose, and resolve API problems, collaborate with Engineering and Product, and help customers onboard and scale integrations across multiple data sources.