API Support Engineer - APAC Frontline (L1)

Databento; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Databento is seeking a dedicated L1 technical support engineer to be the first contact for customer issues during APAC hours. You will understand problems, resolve common API usage and onboarding questions, and escalate complex cases with clear reproduction steps.

You'll contribute to documentation, write tutorials, and assist developer communities to maximize API usage and adoption. Prior experience in technical roles and strong communication are essential.

Qualifications

• 2+ years in technical support, QA, or engineering.
• Strong technical communication skills and API familiarity.
• Experience with debugging and documenting issues is a plus.

Responsibilities

• Act as the first contact for customer support inquiries related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to higher-level support or engineering with clear reproduction steps and logs.
• Identify recurring questions and contribute to documentation and onboarding materials.
• Write tutorials and how-to guides to help developers use our APIs.
• Help manage online developer communities by answering questions and surfacing feedback.

Skills

Python

Technical troubleshooting

API usage

Customer communication

Education

2+ years in technical support/engineering

Tools

Wireshark

tcpdump

curl

jq

SQL

Job description

Databento is seeking a dedicated L1 technical support engineer to be the first contact for customer issues during APAC hours. You will understand problems, resolve common API usage and onboarding questions, and escalate complex cases with clear reproduction steps.

You'll contribute to documentation, write tutorials, and assist developer communities to maximize API usage and adoption. Prior experience in technical roles and strong communication are essential.