Remote APAC Technical Support Specialist – SaaS & API

Xtremepush; United States; Remote; USD 49,000 - 69,000; Full time

Job summary

Xtremepush is seeking a Product Support Specialist to be the first line of expert support for APAC customers, troubleshooting issues and helping users maximise the Xtremepush platform.

You will troubleshoot APIs, JavaScript, HTML/CSS, and SDKs for iOS and Android, advise on best practices for campaigns, segmentation, automated journeys and A/B testing, and collaborate with global teams to improve docs and processes.

Qualifications

• 2+ years in technical support, customer success or similar technical role.
• Experience troubleshooting HTML, CSS, JavaScript and REST APIs.
• Excellent written English; able to explain technical issues clearly.

Responsibilities

• Own and resolve customer support tickets from initial response through resolution.
• Troubleshoot issues across APIs, JavaScript, HTML/CSS, iOS/Android SDKs, data imports.
• Investigate, gather logs, identify root causes and escalate when needed.
• Monitor APAC support queue and triage incidents.
• Keep customers informed with clear incident handovers across time zones.
• Advise on platform use cases, segmentation, journeys, and testing best practices.
• Support Account Management and Onboarding with technical guidance.
• Identify recurring issues and share insights with Product.Test new features and report defects.
• Create and maintain help articles, troubleshooting guides, and saved responses.

Skills

Technical support

SaaS experience

HTML/CSS/JS

REST APIs

Zendesk

Written English

Time management

Independent work

Education

IT/CS degree or equivalent

Tools

Zendesk

Jira

Confluence

Job description

Xtremepush is seeking a Product Support Specialist to be the first line of expert support for APAC customers, troubleshooting issues and helping users maximise the Xtremepush platform.

You will troubleshoot APIs, JavaScript, HTML/CSS, and SDKs for iOS and Android, advise on best practices for campaigns, segmentation, automated journeys and A/B testing, and collaborate with global teams to improve docs and processes.