APD Claims Associate — Remote-Friendly Customer Support

Amica Mutual Insurance Company; Duluth (GA); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Paid vacation

Holidays

401k with company match

Work from home up to two days per week

Job summary

Amica Mutual Insurance Company is seeking an Associate Auto Physical Damage (APD) Claims Representative in the Atlanta region. You will own your caseload, investigate coverage, and communicate with customers while supporting a collaborative team.

The role offers growth potential, including advancement to team lead positions, with a fixed schedule and the option to work from home up to two days per week after training.

Qualifications

• High school diploma or equivalent; college coursework is a plus.
• Willingness to obtain required state insurance licenses (training paid by company).
• Experience in insurance or claims handling is helpful but not required.

Responsibilities

• Own your caseload and manage a backlog of claims using a diary system.
• Investigate to evaluate coverage and determine claim outcomes.
• Communicate effectively with customers and respond to needs.

Skills

Decision-making

Empathy

Communication

Microsoft Word

Outlook

Education

High school diploma

Tools

Microsoft Word

Outlook

Job description

Amica Mutual Insurance Company is seeking an Associate Auto Physical Damage (APD) Claims Representative in the Atlanta region. You will own your caseload, investigate coverage, and communicate with customers while supporting a collaborative team.

The role offers growth potential, including advancement to team lead positions, with a fixed schedule and the option to work from home up to two days per week after training.