Associate APD Claims Representative

Amica Insurance; Arizona; Hybrid; USD 38,794 - 47,415; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation and holidays

Generous 401(k) with company match

Student loan repayment and tuition reimbursement

Job summary

A reputable insurance company in Phoenix is looking for an Associate APD Claims Representative. This entry-level position involves managing automobile insurance claims and requires strong decision-making and communication skills. The role promises significant growth potential, with opportunities to advance to supervisory roles. A high school diploma is required, and the company provides support for obtaining necessary insurance licenses. Join a team that values empathy and customer service excellence.

Qualifications

• Prior experience in insurance or claims handling is helpful, but not required.
• Prior experience providing support to customers or clients is valued.
• Willingness to obtain required state insurance licenses.

Responsibilities

• Manage a backlog of claims using a diary system to ensure timely communication.
• Conduct in-depth research to evaluate coverage and determine claim outcomes.
• Build strong relationships across departments and foster teamwork.

Skills

Strong decision-making skills

Excellent written and verbal communication skills

Calm and empathetic communication

Comfortable using Microsoft Word and Outlook

Education

High school diploma or equivalent

Job description

Associate APD Claims Representative

Location: Phoenix Regional, 2075 W Pinnacle Peak Rd, Suite 110, Phoenix, AZ 85027

Thank you for considering Amica as part of your career journey, where your future is our business. Ready to Join Us?

Are you a detail-oriented professional with a passion for resolving complex issues and supporting customers in a time of need? We’re looking for a Claims Representative who thrives in a fast-paced environment and is committed to delivering exceptional service. As an Associate Auto Physical Damage (APD) Claims Representative in our Phoenix Regional office, you will play a vital role in handling automobile insurance claims.

At Amica, we recruit the best talent and believe that an investment in our people is an investment in us. Our frontline customer service representatives carry out our guiding philosophy – that empathy is our best policy – to our valued customers every day.

We believe in promoting from within and providing our employees with opportunities for growth and advancement. This entry-level position offers a high level of growth potential, including the possibility to advance to team lead and supervisory roles. We are committed to helping our employees build long-term careers with us.

Key Responsibilities

• Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting.
• Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes.
• Communicate effectively: Monitor claim-related communications and respond to customer's needs.
• Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork.
• Stay informed: Develop a working knowledge of laws and regulations impacting claims handling.
• Stay compliant: Maintain active licenses in designated states and complete continuing education as required.
• Adapt and support: Take on additional responsibilities as needed to support team success.

What We’re Looking For

• A high school diploma or equivalent – college coursework!
• Willingness to obtain required state insurance licenses (Don’t worry — we’ll provide study materials, paid time to study and cover the exam costs!)
• Prior experience in insurance or claims handling is helpful, but not required.
• Prior experience providing support to customers or clients is valued and can contribute to success in this role.
• Strong decision-making skills.
• A calm, empathetic communicator who can confidently support people during tough situations.
• Excellent written and verbal communication skills.
• Comfortable using Microsoft Word and Outlook.

Compensation and Schedule

• Starting annual salary of $43,105, overtime is paid for any excess hours subject to manager approval.
• Annual Success Sharing Plan – Paid to eligible employees if the company meets or exceeds the combined ratio, growth and/or service goals.
• 37.5-hour schedule 8:45 a.m. to 5 p.m.
• Potential to work holidays for additional pay.
• Work from home up to two days per week once trained to work independently.

Benefits (We’ve Got The Whole Package)

• Medical, dental, vision coverage, short- and long-term disability, and life insurance.
• Paid Vacation – at least 13 vacation days in the first 12 months; may accrue more depending on the role.
• 14 paid holidays observed.
• 6 days sick time at hire, 6 additional days sick time at 90 days of employment.
• Generous 401(k) with company match and immediate vesting; annual 3% non-elective employer contribution.
• Annual Success Sharing Plan – Paid to eligible employees if the company meets or exceeds goals.
• Generous leave programs, including paid parental bonding leave.
• Student loan repayment and tuition reimbursement programs.
• Generli>
• Employee community involvement.
• Strong relationships, lifelong friendships.
• Opportunities for advancement in a successful and growing company.

Why Amica?

• Our People Are Our Priority: We’re a mutual company where people come first, including empathetic employees who represent the diversity of our policyholders.
• The Opportunities Are Wide Open: We know growth isn’t always linear. We encourage our employees to be curious about their career at Amica and explore the options available to them.
• Commitment Goes Both Ways: What employees get in return for what they bring to Amica includes compensation and benefits of a Total Rewards package and flexible work environments.

Our dedication to diversity, equity, and inclusion ensures that every employee feels a true sense of belonging. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the “Is Amica hiring?” section of our FAQ.