APD Claims Associate — Growth & Impact

Amica Mutual Insurance Company; East Hartford (CT); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid vacation

Sick time

Generous 401k with company match

Parental bonding leave

Student Loan Repayment

Tuition Reimbursement

Wellness reimbursement

Job summary

Amica Mutual Insurance Company in East Hartford is seeking an Associate Auto Physical Damage (APD) Claims Handler to join our claims team. This entry-level role manages a caseload, investigates coverage, and communicates with customers to deliver timely outcomes.

You will develop knowledge of state laws, maintain licenses, and have opportunities to advance to team lead roles while enjoying Amica's Total Rewards and flexible work options.

Qualifications

• High school diploma or equivalent; college coursework a plus.
• Willingness to obtain state licenses with study materials provided.
• Prior insurance or claims experience helpful but not required.
• Strong written and verbal communication.

Responsibilities

• Own your caseload and manage backlog using a diary system.
• Investigate coverage and determine claim outcomes.
• Monitor and respond to claim-related communications with customers.
• Collaborate across departments to support team success.
• Maintain knowledge of applicable laws and regulations.
• Keep licenses active and complete continuing education.

Skills

Empathy

Attention to detail

Decision making

Communication

Microsoft Word

Outlook

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Job description

Amica Mutual Insurance Company in East Hartford is seeking an Associate Auto Physical Damage (APD) Claims Handler to join our claims team. This entry-level role manages a caseload, investigates coverage, and communicates with customers to deliver timely outcomes.

You will develop knowledge of state laws, maintain licenses, and have opportunities to advance to team lead roles while enjoying Amica's Total Rewards and flexible work options.