Apartment Service Manager

Windsor Communities; Saint Petersburg (FL); On-site; USD 78,369,000 - 97,968,000; Full time

Benefits offered by this job

Housing discount

Annual bonus

PTO

Cellphone stipend

Job summary

Windsor Central Arts in St. Petersburg, FL is seeking a Service Manager to oversee maintenance for a 348-apartment community.

You will supervise a maintenance team, coordinate preventive maintenance, and manage work orders using HappyCo. The role requires at least 5 years in apartment maintenance with 2+ years in leadership, strong HVAC/plumbing/electrical skills, and experience with budgets, contracts, and vendor management.

Qualifications

• High school diploma or GED; technical training or certifications in relevant fields preferred.
• Min 5 years of experience in apartment maintenance or related field.
• Min 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling and overseeing vendors, contractors and suppliers.
• Proficiency with hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• EPA Type II certification preferred or ability to obtain within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

• General Maintenance: perform plumbing, electrical, HVAC, carpentry and appliance repairs.
• Work Orders: close out within 24 hours; use HappyCo system.
• Unit Turnover: prep vacant units and coordinate with vendors.
• Emergency On-Call: respond to after-hours calls; weekend work required.
• Preventive Maintenance: regular inspections of systems and equipment.
• Safety and Compliance: adhere to safety regulations and PPE.
• Inventory Management: track supplies; create POs and process invoices.
• Record Keeping: log maintenance activities and rounds with devices.
• Customer Service: interact with residents, contractors, and vendors.
• Team Collaboration: coordinate with property management to resolve issues.

Skills

HVAC

Plumbing

Electrical

Carpentry

Appliance repair

Education

High School Diploma or GED

Tools

HappyCo

Job description

Service Manager | Windsor Central Arts - St. Petersburg, FL

Windsor Central Arts is a mid-rise style community consisting of 348 apartment homes.

Schedule:

Monday - Friday 8 AM - 5 PM.

Compensation:

Our company considers a range of factors including education and experience when determining base compensation.

• Hourly: Starting at $27.35 - $34.19 per hour, depending on years of experience, tenure, and location.
• Bonus: Average bonus potential of 10% annual bonus.

Key Responsibilities:

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is HappyCo.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities:

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers

Benefits:

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
• 10% annual bonus potential.
• Annual PTO including:
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

This position is also eligible for bonus and benefits.

Your Skills & Experience:

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience:
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management
  • Experience ordering supplies, creating purchase orders, and processing invoices
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for.

Windsor Property Management Company is an Equal Opportunity Employer.

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.