Apartment Service Manager

Windsor-Communities; Charlotte (NC); On-site; USD 56,000 - 71,000; Full time

Benefits offered by this job

40% housing discount (pending approval

50% housing discount after 2 years

10% annual bonus

Paid time off and holidays

Sick time and vacation accrual

Bi-annual regional awards

Cellphone stipend

Tuition assistance

Shoe/accessory allowance

Job summary

Windsor Communities in Charlotte, NC seeks a Lease Up Service Manager for the University Area. This leadership role requires overseeing maintenance, vendor coordination, and on-call rotations to ensure timely work orders and resident satisfaction.

Responsibilities includeTurnover readiness, preventive maintenance, safety compliance, and strong collaboration with the property management team. The incumbent will use Yardi and smart devices to maintain records and performance metrics.

Qualifications

• Minimum of 5 years in apartment maintenance or related field.
• Minimum of 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing, scheduling and overseeing vendors, contractors and suppliers
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

• Perform routine maintenance across plumbing, electrical, HVAC, carpentry, and appliances.
• Close work orders within 24 hours and assign as needed (Yardi used).
• Prepare vacant units for new residents; manage make-ready with vendors.
• Respond to on-call emergency repairs; weekend work required.
• Conduct preventive maintenance on HVAC, plumbing, electrical, and life safety systems.
• Ensure safety compliance and proper PPE; maintain clean, safe workspace.
• Manage inventory; order supplies and process invoices.
• Keep accurate records of maintenance and rounds using devices.
• Provide professional resident interactions and vendor collaboration.
• Collaborate with property management team to resolve issues.

Skills

HVAC

Plumbing

Electrical

Hand tools

Power tools

Budget monitoring

Contract management

Vendor management

Supervisory

Communication

Teamwork

Yardi

Education

High school diploma

GED

HVAC certification

Plumbing certification

Electrical certification

Tools

Yardi

Job description

Lease Up Service Manager | Windsor Charlotte, University Area - Charlotte, NC

Compensation: Our company considers a range of factors including education and experience when determining base compensation. Hourly: Starting at $27.35 - $34.19 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $56,888 - $71,115.

Bonus: Average bonus potential of 10% annual bonus.

Total Annual Starting Compensation Potential: $62,576 ($56,888 base + 10%bonus) $78,226 ($71,115 base + 10% bonus)

Key Responsibilities

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers

Benefits

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
• 10% annual bonus potential.
• Paid time off and holidays.
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing 1-year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

Your Skills & Experience

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management
  • Experience ordering supplies, creating purchase orders, and processing invoices
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.

Join a growing organization that embodies our core values of Accountable, Inclusive, Energizing and Courageous, Windsor's mission is to create communities where people feel truly cared for.

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the 'Notice of E-Verify Participation' and 'Right to Work'.

Windsor Property Management Company is an Equal Opportunity Employer.