Apartment Service Manager

Windsor-Communities; Saint Petersburg (FL); On-site; USD 57,000 - 71,000; Full time

Benefits offered by this job

40% housing discount (pending approval

10% annual bonus

Annual PTO: vacation, sick & safe time

Cellphone stipend

Tuition assistance

Job summary

Windsor-Communities is hiring a Service Manager for Windsor Central Arts in St. Petersburg, FL. The role oversees maintenance, unit turnover, and emergency repairs, with weekend on-call expectations and a focus on safety and compliance.

The position requires strong leadership, budget awareness, and experience with property management software. A high school diploma and technical training in HVAC/plumbing/electrical are preferred.

Qualifications

• High school diploma or GED required; technical training in HVAC/plumbing/electrical preferred.
• Minimum 5 years in apartment maintenance; 2+ years in supervisory role.
• Familiarity with budget monitoring and contract management; experience ordering supplies and processing invoices.

Responsibilities

• General Maintenance: plumbing, electrical, HVAC, carpentry, appliance repair and property upkeep.
• Work Orders: close out within 24 hours; assign to team; use HappyCo system.
• Unit Turnover: prepare vacant units; coordinate make-ready with vendors/contractors.
• Emergency On-Call: respond to after-hours calls; weekend work required.
• Preventive Maintenance: regular inspections of HVAC, plumbing, electrical, safety systems.
• Safety & Compliance: follow safety regulations and PPE usage.
• Inventory Management: track supplies, create POs, process invoices.
• Record Keeping: document maintenance activities with devices.
• Customer Service: professional resident interactions; uphold company values.
• Team Collaboration: partner with property management to resolve issues.

Skills

Supervisory experience

Budget monitoring

Contract management

Vendor management

HVAC

Plumbing

Education

High school diploma or GED

Technical training in HVAC/plumbing/electrical

Tools

HappyCo

Hand & power tools

Property management software

Job description

Service Manager | Windsor Central Arts - St. Petersburg, FL

Windsor Central Arts is a mid-rise style community consisting of 348 apartment homes.

Schedule: Monday - Friday 8 AM - 5 PM.

Compensation: Our company considers a range of factors including education and experience when determining base compensation.

• Hourly: Starting at $27.35 - $34.19 per hour, depending on years of experience, tenure, and location.
• Bonus: Average bonus potential of 10% annual bonus.

Key Responsibilities:

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is HappyCo.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities:

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers.

Benefits:

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
• 10% annual bonus potential.
• Annual PTO including 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

This position is also eligible for bonus and benefits. For more information, visit: Benefits!

Your Skills & Experience:

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience:
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management.
  • Experience ordering supplies, creating purchase orders, and processing invoices.
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers.
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem‑solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for.

Windsor Property Management Company is an Equal Opportunity Employer.

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the Notice of E-Verify Participation and Right to Work.