Apartment Service Manager

Windsor Communities; San Francisco (CA); On-site; USD 72,793 - 96,012; Full time

Benefits offered by this job

40% housing discount (potentially 50%)

10% annual bonus potential

Paid time off and holidays

Sick time and paid vacation accrual

Parental leave and floating days

Job summary

Windsor Communities is seeking an Apartment Service Manager for Windsor at Dogpatch in San Francisco, CA. You will oversee routine maintenance tasks across plumbing, electrical, HVAC, carpentry, and appliance repairs while ensuring safety and compliance.

The role includes supervising staff, managing budgets, coordinating vendors, and maintaining service quality to support resident satisfaction. Weekend on-call and on-site work are required.

Qualifications

• High school diploma or GED; technical training or certifications in relevant trades (HVAC, plumbing, electrical) preferred.
• Minimum 5 years in apartment maintenance or related field.
• Minimum 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling and overseeing vendors, contractors and suppliers.
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• EPA Type II preferred or ability to become certified within 90 days; CPO preferred or ability to become certified within 90 days.

Responsibilities

• General Maintenance: perform routine maintenance incl. plumbing, electrical, HVAC, carpentry, and appliance repairs; maintain curb appeal and pool/spa/fountains.
• Work Orders: complete work orders promptly and close within 24 hours; assign tasks to team; use HappyCo software.
• Unit Turnover: prepare vacant units for new residents; manage make-ready with vendors/contractors.
• Emergency On-Call: respond to after-hours calls in on-call rotation; weekends required.
• Preventive Maintenance: conduct regular inspections on HVAC, plumbing, electrical, Fire & Life Safety systems.
• Safety and Compliance: ensure safety regulations; maintain clean safe environment with PPE.
• Inventory Management: track maintenance supplies; create purchase orders; process invoices.
• Record Keeping: maintain records of maintenance activities using computer, smartphones, tablets.
• Customer Service: interact professionally with residents, contractors, and vendors; support company values.
• Team Collaboration: work with property management to identify and resolve issues.

Skills

Leadership

Budget monitoring

Vendor management

Communication

Problem solving

Team collaboration

Independence at work

Property management software

Education

High school diploma or GED

Tools

Hand and power tools

HVAC equipment

Plumbing tools

Job description

Apartment Service Manager | Windsor at Dogpatch - San Francisco, CA

This site is a mid-rise style apartment community with 263 units on property.

Schedule:

Monday - Friday schedule and available to work weekends when needed. Available to be on call once every 4 weeks when fully staffed. Shares on call with Mission Bay.

Compensation:

Our company considers a range of factors including education and experience when determining base compensation.

Hourly: Starting at $36.92- $46.16 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $72,793 - $96,012.

Bonus: Average bonus potential of 10% annual bonus.

Total Annual Starting Compensation Potential:

• $84,472 ($72,793 base + 10% bonus)
• $105,613 ($96,012 base + 10% bonus)

Key Responsibilities:

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is HappyCo.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities:

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers
• Experience with managing capital improvements and renovations

Benefits:

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
• 10% annual bonus potential.
• Paid time off and holidays.
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing 1-year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month, $200 annual shoe/accessory allowance, and tuition assistance.

For more information, visit: Benefits!

Your Skills & Experience:

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience:
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management
  • Experience ordering supplies, creating purchase orders, and processing invoices
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Physical Requirements:

• • Ability to lift and carry up to 50 pounds.
  • Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
  • Comfortable working in various weather conditions and environments.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for.

Windsor Property Management Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".

Windsor Property Management Company is an Equal Opportunity Employer