Apartment Service Manager

Windsor Communities; Plano (TX); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

40% housing discount

10% annual bonus

Paid time off and holidays

Shoe/accessory allowance

Tuition assistance

Cellphone stipend

Job summary

Windsor at Legacy in Plano, TX is seeking a Service Manager to lead maintenance and on‑call operations for a 270‑unit garden community. You will handle repairs, preventive maintenance, and vendor coordination while driving safety and resident service standards.

The role requires strong leadership, a minimum of 5 years in maintenance, 2 years in supervision, and proficiency with tools and building systems. Benefits include housing discounts, annual bonus potential, PTO, and more.

Qualifications

• High school diploma or GED with technical training preferred.
• Minimum 5 years in apartment maintenance or related field.
• Minimum 2 years in a supervisory/lead role.
• Experience with HVAC, plumbing, electrical, and general maintenance.

Responsibilities

• Perform routine maintenance across plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Manage work orders and close them within 24 hours; assign tasks to team members.
• Prepare vacant units for new residents and coordinate vendors for make‑ready.
• Respond to emergency after‑hours calls; weekend work required.
• Conduct preventive maintenance and safety inspections of equipment.
• Ensure safety compliance and proper PPE usage.
• Track inventory; order supplies and process invoices.
• Keep detailed records of maintenance activities and rounds.
• Provide professional resident interactions and vendor coordination.
• Collaborate with property management to resolve issues.

Skills

Maintenance

HVAC

Plumbing

Electrical

Tools (hand & power)

Vendor management

Communication

Education

High school diploma or GED

Technical training/certifications

Tools

HappyCo

Job description

Service Manager | Windsor at Legacy - Plano, TX

Windsor at Legacy is a garden style apartment community with 270 units.

Schedule: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.

Compensation:Our company considers a range of factors including education and experience when determining base compensation.

Hourly: Starting at $28.03 - $35.04 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $58,302 - $72,883.

Bonus: Average bonus potential of 10% annual bonus.

$64,132 ($58,302 base + 10% bonus)
$80,171 ($72,883 base + 10% bonus)

Key Responsibilities

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is HappyCo.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers

Benefits

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
• 10% annual bonus potential.
• Paid time off and holidays.
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

For more information, visit: Benefits!

Your Skills & Experience

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience:
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management
  • Experience ordering supplies, creating purchase orders, and processing invoices
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for.

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".

Windsor Property Management Company is an Equal Opportunity Employer