Apartment Service Manager

Windsor Communities; Charlotte (NC); On-site; USD 57,000 - 71,000; Full time

Benefits offered by this job

Housing discount

Annual bonus

Paid time off and holidays

Tuition assistance

Cellphone stipend

Job summary

Windsor Communities in Charlotte, NC seeks a Lease Up Service Manager for Windsor Charlotte in the University Area. The role requires hands-on maintenance leadership, supervising a team, and coordinating with vendors to ensure timely unit turnovers and repairs.

Expect 5+ years in maintenance, 2+ years in supervision, and strong knowledge of HVAC, plumbing, electrical systems. The position offers hourly wages starting at $27.35–$34.19, with annual starting compensation between $56,888 and $71,115

Qualifications

• High school diploma or GED; technical training or HVAC/plumbing/electrical certifications preferred.
• Minimum of 5 years in apartment maintenance or related field.
• Minimum of 2 years in a supervisory/leadership role.
• Budget monitoring and contract management experience.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing vendors, contractors and suppliers; proficient with hand and power tools.
• Proficient in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent communication and interpersonal skills; ability to work independently and in a team.
• Experience using smart devices and property management software (e.g., Yardi).
• EPA Type II or CPO preferred or ability to certify within 90 days.

Responsibilities

• General Maintenance: perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Work Orders: complete work orders efficiently and ensure closure within 24 hours; Yardi is used.
• Unit Turnover: prepare vacant units for new residents, paint, clean, and repair; manage make-ready with vendors.
• Emergency On-Call Repairs: respond to emergencies; after-hours calls; weekend work required.
• Preventive Maintenance: inspect and maintain equipment/systems to prevent issues.
• Safety and Compliance: follow safety regs; PPE; maintain safe workplace.
• Inventory Management: track supplies, create POs, process invoices.
• Record Keeping: maintain records of maintenance activities using devices.
• Customer Service: interact with residents professionally; support Windsor values.
• Team Collaboration: work with property management to resolve issues.

Skills

Maintenance

Supervision

Budget management

Vendor management

HVAC

Plumbing

Electrical

Tools proficiency

Customer service

Communication

Yardi software

Safety compliance

Team leadership

Education

High school diploma or GED

HVAC/Plumbing/Electrical certifications

Tools

Yardi

Power tools

Job description

Lease Up Service Manager | Windsor Charlotte, University Area - Charlotte, NC

Compensation

Hourly: Starting at $27.35 - $34.19 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $56,888 - $71,115.

Bonus: Average bonus potential of 10% annual bonus.

Total Annual Starting Compensation Potential: $62,576 ($56,888 base + 10%bonus) $78,226 ($71,115 base + 10% bonus)

Key Responsibilities

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers

Benefits

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
• 10% annual bonus potential.
• Paid time off and holidays.
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing 1-year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

For more information, visit: Benefits!

Your Skills & Experience

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience:
  
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management
  • Experience ordering supplies, creating purchase orders, and processing invoices
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".

Windsor Property Management Company is an Equal Opportunity Employer.