Apartment Program Case Manager — Independent Living Advocate

Behavioral Health Services North Inc; City of Plattsburgh (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Behavioral Health Services North Inc. is seeking an Apartment Program Case Manager in Plattsburgh, NY. The role provides case management, advocacy, medication support, crisis intervention, and daily living guidance to residents in an OMH-licensed program.

You will coordinate services, oversee medication records, assist with budgeting, and ensure safety through regular inspections and crisis response. The position requires flexibility and travel between sites to support residents.

Qualifications

• Associate degree in human services or related field, or bachelor’s with relevant experience.
• Experience in mental health, behavioral health, residential services, or related setting.
• Strong interpersonal, communication, organizational, documentation, and time-management skills.
• Valid New York State driver’s license and ability to travel between sites and residences.
• Flexible schedule including evenings, weekends, holidays, or other hours.

Responsibilities

• Provide individualized case management to residents in the Apartment Treatment Program.
• Coordinate services within the agency, funding issues, and Medicaid requirements.
• Maintain and review medication records; monitor weekly logs and counts.
• Oversee resident medication self-administration following policies.
• Assist with budgeting and disbursement of funds.
• Conduct apartment safety checks and inspections for hazards.
• Coordinate housing-related maintenance with landlords and staff.
• Support residents in maintaining safe, clean apartments and community living.
• Conduct monthly fire drills and weekly smoke alarm checks.
• Travel to residents’ appointments and community locations as needed.

Skills

Case management

Advocacy

Documentation

Crisis intervention

Budgeting

Transportation

Interpersonal skills

Time management

Driver's license

Flexible schedule

Education

Associate degree in human services

Bachelor’s degree in related field

Tools

Medicaid billing systems

Job description

Behavioral Health Services North Inc. is seeking an Apartment Program Case Manager in Plattsburgh, NY. The role provides case management, advocacy, medication support, crisis intervention, and daily living guidance to residents in an OMH-licensed program.

You will coordinate services, oversee medication records, assist with budgeting, and ensure safety through regular inspections and crisis response. The position requires flexibility and travel between sites to support residents.