Apartment Program Case Manager

Behavioral Health Services North Inc; City of Plattsburgh (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Behavioral Health Services North Inc. is seeking an Apartment Program Case Manager in Plattsburgh, NY. The role provides case management, advocacy, medication support, crisis intervention, and daily living guidance to residents in an OMH-licensed program.

You will coordinate services, oversee medication records, assist with budgeting, and ensure safety through regular inspections and crisis response. The position requires flexibility and travel between sites to support residents.

Qualifications

• Associate degree in human services or related field, or bachelor’s with relevant experience.
• Experience in mental health, behavioral health, residential services, or related setting.
• Strong interpersonal, communication, organizational, documentation, and time-management skills.
• Valid New York State driver’s license and ability to travel between sites and residences.
• Flexible schedule including evenings, weekends, holidays, or other hours.

Responsibilities

• Provide individualized case management to residents in the Apartment Treatment Program.
• Coordinate services within the agency, funding issues, and Medicaid requirements.
• Maintain and review medication records; monitor weekly logs and counts.
• Oversee resident medication self-administration following policies.
• Assist with budgeting and disbursement of funds.
• Conduct apartment safety checks and inspections for hazards.
• Coordinate housing-related maintenance with landlords and staff.
• Support residents in maintaining safe, clean apartments and community living.
• Conduct monthly fire drills and weekly smoke alarm checks.
• Travel to residents’ appointments and community locations as needed.

Skills

Case management

Advocacy

Documentation

Crisis intervention

Budgeting

Transportation

Interpersonal skills

Time management

Driver's license

Flexible schedule

Education

Associate degree in human services

Bachelor’s degree in related field

Tools

Medicaid billing systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Apartment Program Case Manager

Full Time Plattsburgh, NY, US

3 days ago Requisition ID: 2299

Salary Range: $23.74 To $24.55 Hourly

A Spanish version of this position is available upon request

BHSN , one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!

Your role at BHSN:
As an Apartment Program Case Manager, you will empower individuals in our OMH-licensed Apartment Treatment Program to develop the skills, confidence, and community connections needed to live more independently. Through individualized case management, advocacy, medication support, crisis intervention, and hands-on daily living guidance, you will help residents maintain safe and stable homes while making meaningful progress toward their personal goals.

• Providesaccuraterecordkeeping and client advocacy which includes coordination of services within agency,i.e.funding issues, medication programming, daily living skills training, progress notes, goalplanningand providing requirements for Medicaid billing
• Maintains medication records for individualclientson a weekly basis andmonitorall incoming medications by completion ofappropriate logsand daily controlled substances counts
• Overseesresident’smedication self-administration, following proper medication policy/training and protocol
• Oversees budgeting services and provides funds to resident week/bi-weekly/monthly as agreed upon
• Observespossible malfunctionsof equipment and contents of apartment; takesappropriate actionwhen needed
• Completes apartment searches for contraband/weapons when necessary to ensure safety/habilityof the unit
• Acts as a liaison between client and landlord to resolve maintenance issues quickly
• Assistsresidents inmaintainingapartments in a safe and sanitary condition
• Conduct a fire drill on every resident once a month and check smoke alarms on a weekly basis
• Complete inspections of units to ensure units are safe and complete documentationrequired
• Manages a resident caseload to include all areas of case management, including effectively coordinating/communicating needs to treatment team members including funding agencies, providers, etc.
• Makes daily/weekly visits to apartments on an as needed basis
• Assistrecipients with transition into/out of program
• Provides ongoing support and referrals to community services as needed
• Respondsimmediatelyto crisis situations and offer intervention support in conjunction with BHSN Crisis and/or treatment team providers
• Adjusts schedule to meet the needs of the program and ensure support services are provided
• Transports residents to and from doctor appointments, grocery shopping, etc., while teachingresidents onhowtoacquireindependent transportation when possible
• Complies withall BHSN and regulatory policies and procedures

Skills & Qualifications:

• Associate degree in human services, behavioral health, health care, or a related field and at least three years of relevant experience; or a bachelor’s degree in a related field and at least one year of relevant experience
• Experience working in mental health, behavioral health, residential services, or a related human services setting
• Strong interpersonal, communication, organizational, documentation, and time-management skills
• Ability to manage multiple priorities, respond appropriately to crisis situations, and work both independently and collaboratively
• Valid New York State driver’s license and ability to travel between program sites, residents’ apartments, appointments, and other community locations as required
• Reliable transportation consistent with the travel requirements of the position
• Ability to navigate stairs and assist with lifting or moving residents’ belongings, with or without reasonable accommodation
• Ability to work a flexible schedule that may include evenings, weekends, holidays, or other nontraditional hours based on program and resident needs
• Ability to complete all required orientation, medication-related training, and at least five hours of annual professional or educational development
• Ability to perform the essential functions of the position, with or without reasonable accommodation

What’s in it for you?

• Generous benefits, including personalized health coverage, paid time off, and holiday pay
• Working within our community, making a real impact, working alongside passionate colleagues
• Accessible leadership team, coaching for your growth, and ample training opportunities
• As a rapidly growing organization, there are endless opportunities to grow within the organization
• Community discounts, loan forgiveness & more

BHSN is an Equal Opportunity Employer and champions Diversity, Equity, and Inclusion across all levels of the organization. We are committed to ensuring every team member can be their authentic self and thrive both personally and professionally. We consider all qualified applicants without regard to race (including traits historically associated with race such as hair texture and protective hairstyles), ethnicity, color, creed, national origin, gender identity or expression, sexual orientation, age, disability, marital or familial status, military or veteran status, genetic predisposition or carrier status, arrest or conviction record, domestic violence survivor status, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.