Apartment Case Manager — Resident Support Specialist

Main Street Direct LLC; City of Watertown (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Main Street Direct LLC in New York is seeking a dedicated professional to provide client contact within the apartment program, ensuring resident health and safety and coordinating access to community services.

The role includes observing and documenting resident behaviors to support treatment goals, assisting with daily living needs, medication management, and coordinating transportation and activities as part of a team.

Qualifications

• Required: Associate’s degree in the Human Services field or equivalent from two-year college or technical school; and two years related experience and/or training; or equivalent combination of education and experience.
• Preferred: Bachelor’s degree in the Human Services field; and two years related experience working and/or training in the mental health field (including working with clients who are developmentally delayed, geriatric or have co-occurring disorders), and QMHS.

Responsibilities

• Provides adequate contact with clients in the apartment program to ensure the health and safety of residents and to ensure appropriate support is given for other community services.
• Observes and documents resident’s behaviors to facilitate assessment of treatment goals.
• Uses personal vehicle to transport clients when an agency vehicle is not available (may be required).
• Immediately reports maintenance concerns/issues to the Apartment Program Director.
• Assists in providing for the physical needs of each resident (food, clothing, shelter) and monitors self-administration of medication by residents.
• Assists/instructs residents on proper storage of medications and valuables.
• Reports to supervisor all pertinent information concerning illnesses, accidents, untoward events, staff difficulties and repair needs.
• Monitors food, supplies and upkeep; helps residents with purchases or cleaning as needed.
• Develops and monitors service plans with individual residents using Psychiatric Rehabilitation principles.
• Assists in delivering restorative services as designated on the service plan.
• Meets with residents to provide one-to-one support; provides transportation with staff assistance.
• Organizes therapeutic activities (social groups, sports, arts, crafts, music).
• Assists with resident relocation including moving personal items and cleaning prior rental site.
• Gathers knowledge of community resources; advocates for residents to obtain needed services.
• Documents case records and progress notes; supports chart audits as assigned.
• Works as a team member; maintains professional relationships and a clean work area.

Education

Associate degree in Human Services

Bachelor's degree in Human Services

Job description

Main Street Direct LLC in New York is seeking a dedicated professional to provide client contact within the apartment program, ensuring resident health and safety and coordinating access to community services.

The role includes observing and documenting resident behaviors to support treatment goals, assisting with daily living needs, medication management, and coordinating transportation and activities as part of a team.