Apartment Maintenance Manager — Lead, On-Call & Make-Ready

Windsor-Communities; Charlotte (NC); On-site; USD 56,000 - 71,000; Full time

Benefits offered by this job

40% housing discount (pending approval

50% housing discount after 2 years

10% annual bonus

Paid time off and holidays

Sick time and vacation accrual

Bi-annual regional awards

Cellphone stipend

Tuition assistance

Shoe/accessory allowance

Job summary

Windsor Communities in Charlotte, NC seeks a Lease Up Service Manager for the University Area. This leadership role requires overseeing maintenance, vendor coordination, and on-call rotations to ensure timely work orders and resident satisfaction.

Responsibilities includeTurnover readiness, preventive maintenance, safety compliance, and strong collaboration with the property management team. The incumbent will use Yardi and smart devices to maintain records and performance metrics.

Qualifications

• Minimum of 5 years in apartment maintenance or related field.
• Minimum of 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing, scheduling and overseeing vendors, contractors and suppliers
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

• Perform routine maintenance across plumbing, electrical, HVAC, carpentry, and appliances.
• Close work orders within 24 hours and assign as needed (Yardi used).
• Prepare vacant units for new residents; manage make-ready with vendors.
• Respond to on-call emergency repairs; weekend work required.
• Conduct preventive maintenance on HVAC, plumbing, electrical, and life safety systems.
• Ensure safety compliance and proper PPE; maintain clean, safe workspace.
• Manage inventory; order supplies and process invoices.
• Keep accurate records of maintenance and rounds using devices.
• Provide professional resident interactions and vendor collaboration.
• Collaborate with property management team to resolve issues.

Skills

HVAC

Plumbing

Electrical

Hand tools

Power tools

Budget monitoring

Contract management

Vendor management

Supervisory

Communication

Teamwork

Yardi

Education

High school diploma

GED

HVAC certification

Plumbing certification

Electrical certification

Tools

Yardi

Job description

Windsor Communities in Charlotte, NC seeks a Lease Up Service Manager for the University Area. This leadership role requires overseeing maintenance, vendor coordination, and on-call rotations to ensure timely work orders and resident satisfaction.

Responsibilities includeTurnover readiness, preventive maintenance, safety compliance, and strong collaboration with the property management team. The incumbent will use Yardi and smart devices to maintain records and performance metrics.