Apartment Leasing & Service Supervisor

XCORP AvalonBay Communities Inc.; Mountain View (CA); On-site; USD 57,000 - 81,000; Full time

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor to lead a leasing team in Mountain View, CA. This role supports the Community Manager by driving sales, coaching consultants, and delivering exceptional resident experiences.

You will execute the sales and marketing strategy, address customer concerns, and help maximize revenue while ensuring compliance with housing laws. A 40-hour week and a competitive benefits package are offered.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Skills

Supervisory

Leadership

Customer service

MS Office

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Vivmark Residential is seeking a Sales and Service Supervisor to lead a leasing team in Mountain View, CA. This role supports the Community Manager by driving sales, coaching consultants, and delivering exceptional resident experiences.

You will execute the sales and marketing strategy, address customer concerns, and help maximize revenue while ensuring compliance with housing laws. A 40-hour week and a competitive benefits package are offered.