Apartment Leasing & Resident Experience Pro

Harbor Group Management Company; Lawrenceville (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Medical & Dental

401(k) plan

PTO & holidays

Parental leave

Insta Pay

Job summary

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and deliver outstanding resident experiences at a multi-family community in Georgia. You will show and lease apartments, coordinate marketing, and support the Property Manager to ensure a positive living environment and strong financial performance.

The ideal candidate has at least one year of leasing or sales experience, excellent communication skills, and proficiency with Microsoft Office and property management

Qualifications

• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short-and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Leasing experience

Customer service

Microsoft Office

Property management software

Education

High School Diploma or equivalent

Tools

Yardi

OneSite

Job description

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and deliver outstanding resident experiences at a multi-family community in Georgia. You will show and lease apartments, coordinate marketing, and support the Property Manager to ensure a positive living environment and strong financial performance.

The ideal candidate has at least one year of leasing or sales experience, excellent communication skills, and proficiency with Microsoft Office and property management