APAC Partner Success Lead (Resell) – Hybrid

NICE; New York (NY); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE is seeking a Manager, Partner Success – Resell, APAC to lead regional partner and customer management and drive adoption across APAC resale partners. You will partner with Sales, Support, Product and leadership to deliver customer value, high-quality experiences, and operational consistency.

The role emphasizes enablement, business reviews, risk management, and cross-functional execution to grow partner ecosystems while representing Partner Success in regional planning and operations.

Qualifications

• 7+ years in Partner/Customer Success or related customer-facing roles.
• Experience supporting APAC markets and regional partner ecosystems.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage day-to-day Partner Success engagement for APAC resale partners and customers.
• Coordinate enablement, onboarding, reviews, and adoption activities with internal teams.
• Develop trusted relationships with APAC partners and key customer-facing stakeholders.
• Prepare updates and insights for leadership and cross-functional teams.
• Identify risks and drive escalation and resolution to protect relationships.
• Collaborate with Marketing, Sales, Product and Partner Leadership on messaging and use cases.
• Drive operational excellence across partner programs and processes.

Skills

Partner Success

Customer Success

Channel/Reseller Management

Account Management

Communication

Problem-Solving

Execution

Job description

NiCE is seeking a Manager, Partner Success – Resell, APAC to lead regional partner and customer management and drive adoption across APAC resale partners. You will partner with Sales, Support, Product and leadership to deliver customer value, high-quality experiences, and operational consistency.

The role emphasizes enablement, business reviews, risk management, and cross-functional execution to grow partner ecosystems while representing Partner Success in regional planning and operations.