APAC Enterprise Success & Support Lead

Rozgoo; United States; Hybride; USD 120 000 - 180 000; Plein temps

Résumé du poste

Perplexity is seeking a hybrid Customer Success and Enterprise Support professional for the APAC region. You will own enterprise accounts end to end — onboarding, adoption, retention, and growth — while serving as the senior escalation point for APAC support.

You will work cross-functionally with Product, Engineering, Localization, Sales, and Marketing to resolve complex issues, translate insights into growth plans, and communicate clearly in English and Japanese.

Qualifications

• English and Japanese fluency required, with Japanese technical writing ability.
• 3+ years in B2B/SaaS customer support or escalation engineering.
• Proven ability to engage stakeholders at multiple levels (IC to C-level).
• Experience supporting enterprise accounts and managing escalations.
• Familiarity with APAC markets and regional nuances.

Responsabilités

• Execute the Enterprise customer success strategy in APAC, onboarding and growth.
• Own end-to-end troubleshooting with cross-functional teams; escalate when needed.
• Translate customer insights into actionable growth plans in collaboration with Sales.
• Build durable executive relationships from staff to C-level and monitor health metrics.

Connaissances

English & Japanese fluency

Japanese technical writing

B2B/SaaS experience

Customer escalation handling

Cross-functional collaboration

Outils

Intercom

Zendesk

Jira

Description du poste

Perplexity is seeking a hybrid Customer Success and Enterprise Support professional for the APAC region. You will own enterprise accounts end to end — onboarding, adoption, retention, and growth — while serving as the senior escalation point for APAC support.

You will work cross-functionally with Product, Engineering, Localization, Sales, and Marketing to resolve complex issues, translate insights into growth plans, and communicate clearly in English and Japanese.