Answering Service Agent

Answering Service Care; United States; On-site; USD 20,664,000 - 24,796,800; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO starting on day one

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care is hiring Customer Service Representatives to provide exceptional support for its clients. You will be responsible for managing calls and ensuring detailed communication, while supporting overflow accounts as needed.

The ideal candidate should have strong communication skills, the ability to multi-task in a fast-paced setting, and a compassionate customer service approach. The position offers competitive pay, benefits, and opportunities for career growth.

Qualifications

• Strong verbal and written communication skills are essential for effective customer interactions.
• The ability to multi-task and focus is critical in a fast-paced environment.
• Excellent listening skills help in addressing caller needs accurately.
• Empathetic and compassionate interactions are key to customer service.
• Intermediate to advanced computer skills are necessary for navigating systems.
• Maintaining positivity and patience under pressure is crucial.

Responsibilities

• Answer and manage inbound and outbound calls with warmth and professionalism.
• Follow call scripts and actively listen to callers' needs.
• Perform lead intakes and accurately document details.
• Schedule appointments and transfer calls as necessary.
• Provide live chat, SMS, and email support.

Skills

Strong verbal and written communication skills

Ability to multi-task in a fast-paced environment

Excellent listening skills

Empathetic approach to customer interactions

Intermediate to advanced computer skills

Positivity and patience under pressure

Job description

A Legacy of Excellence in Customer Service

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a third-generation family business, ASC is built on a people-first culture, where long-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:

• Warm, professional call handling
• Lead intakes
• Appointment scheduling
• Call transfers and accurate message relay
• Live chat, SMS, and email support

At ASC, we get it, so our clients don’t have to—and we want you to be part of our growing team.

Why Join ASC?

• A people-first culture that values long-term relationships and career growth
• Industry-leading training to build expertise across multiple industries
• Career stability and advancement opportunities with a company that has thrived for 50 years

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

Operator Role

Empathize. Communicate. Resolve.

We're seeking top-notch Customer Service Representatives to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.

What you'll do

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Qualifications

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Compensation

At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:

• Weekly Direct Deposit

State Pay Rates

• FL – Pay Rate at Hire: $16.00/hr + Weekly Performance Bonus Potential; 4 Month Anniversary: $16.50/hr + Weekly Performance Bonus Potential
• NJ – Pay Rate at Hire: $18.00/hr + Weekly Performance Bonus Potential; 4 Month Anniversary: $18.50/hr + Weekly Performance Bonus Potential
• NC – Pay Rate at Hire: $15.00/hr + Weekly Performance Bonus Potential; 4 Month Anniversary: $15.50/hr + Weekly Performance Bonus Potential

Our operator weekly performance bonuses can be earned based on exceeding performance expectations and maximizing your earning potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success.

Benefits

• Health/Dental/Vision Coverage (FT)
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement
• Gym Membership Reimbursement

Core Values

• Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
• Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
• T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
• Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
• Growth Opportunities – Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.