Phone Operator

Special Health Resources For Texas Incorporated; Longview (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Special Health Resources For Texas Incorporated is seeking a Phone Operator to answer incoming calls, greet callers, and determine the reason for the call. You will transfer calls, relay messages, and record information into the computer system while coordinating with staff to resolve client needs.

The role requires strong multitasking, excellent communication, and proficiency with MS Office and EHR systems.

Qualifications

• High school diploma or equivalent required or preferred.
• Proficient in MS Office: Excel, Visio, Word, PowerPoint; Outlook and Teams.
• Experience with EHR systems and typing data accurately.
• Strong multitasking and communication abilities.

Responsibilities

• Answer incoming calls and greet callers.
• Transfer calls and relay messages to appropriate staff.
• Record call details and document in the computer system.
• Operate switchboard, intercom, or PA system as needed.
• Complete clerical tasks: mailings, typing, filing, data entry.

Skills

MS Office

Outlook

Microsoft Teams

EHR systems

Typing

Education

High school diploma or equivalent

Tools

Excel

Visio

Word

PowerPoint

Outlook

Microsoft Teams

EHR systems

Job description

POSITION SUMMARYThe position of phone operator will be responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the clients. Initiative and the ability to follow through on tasks are essential.ESSENTIAL RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Answers incoming callsAct as human answering service during business hours for a variety of businesses.Greet customers warmly and ask how to help.Transfer calls.Relay verbal messages.Record and deliver messages.Call the appropriate person requested by caller.Page individuals and inform them of message.Refer caller to emergency numbers if necessary.Date stamp time of call and record in computer system.File messages.Operate cord or cordless switchboard.Operate intercom, two-way radio, or public address.Arrange conference call.Clerical duties such as mass mailings, typing, filing, and computer data entryMaintains effective filing system and files necessary information in a timely mannerOrganizes and prioritizes large volumes of information and callsRelieves other clerical staff as neededAdheres to all agency policiesOther duties as assigned.QUALIFICATIONS:High school graduate or equivalent preferredProficient technology skills: MS Office applications (Excel, Visio, Word, PowerPoint), Outlook, Microsoft Teams, EHR systems.KNOWLEDGE, SKILLS, AND ABILITIES REQUIREDGood multi-tasking ability.Good oral communication skillsAbility to complete documentation in a legible and professional manner.Must be self-directive.Collaboration Skills.Flexibility.Bilingual Preferred (English-Spanish)Requires extensive computer skills