Telephone Operator

Column Technical Services; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Column Technical Services is seeking a detail-oriented Clerk Page/Telephone Operator to support daily communications in a healthcare environment. This onsite role handles call routing, paging, emergency notifications, and administrative duties, requiring organization and a customer-focused approach.

Applicants must reside in NY or NJ and be available onsite Monday through Friday from 2:00 PM to 10:00 PM, contributing to reliable 2-10 PM coverage and accurate documentation of communications.

Qualifications

• Experience handling inbound and outbound telephone communications in a healthcare setting.
• Familiarity with paging systems and emergency notifications.
• Strong data entry and documentation skills.
• Ability to work onsite evenings in NY/NJ.

Responsibilities

• Manage inbound and outbound telephone communications per organizational policies.
• Route calls to departments and staff professionally and accurately.
• Coordinate paging requests via paging systems and radio communications.
• Monitor and ensure timely call handling and message delivery.
• Operate paging equipment per FCC regulations and update configurations as needed.
• Assist with maintaining paging records and related logs.
• Provide responsive user support for paging system users.
• Assist with testing, troubleshooting, and maintenance of paging equipment.

Skills

Telephone ops

Paging systems

Emergency comms

On-call scheduling

Clerical support

Tools

AMCOM Call Center

Zetron paging

Job description

Column Technical Services is seeking a detailed-oriented Clerk Page/Telephone Operator to support daily communication operations within a healthcare environment. This role is responsible for call routing, paging services, emergency notifications, schedule maintenance, and administrative support. The ideal candidate is organized, customer-focused, and able to perform effectively in a fast-paced setting.

Please note that this is a fully onsite position. Applicants must live in New York or New Jersey and be available to work onsite Monday through Friday from 2:00 PM to 10:00 PM.

Clerk - Page/Telephone Operator

Position Summary

The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting emergency notifications, maintaining on-call schedules, and performing a variety of clerical and administrative functions. This role serves as a key communication resource, ensuring information is delivered accurately, efficiently, and in accordance with established procedures.

Telephone Operations

• Manage inbound and outbound telephone communications using the AMCOM Call Center platform in accordance with organizational policies and procedures.
• Route calls to the appropriate departments, staff, and providers while maintaining professionalism and accuracy.
• Initiate and coordinate paging requests through computerized paging systems, long-range radio communications, and overhead paging systems.
• Monitor communication systems to ensure efficient call handling and message delivery.

Performance Standards

• Deliver reliable telephone operators utilizing available AMCOM system tools and functionality.
• Process paging requests promptly and accurately while maintaining service quality standards.

Paging System Administration

• Operate radio paging equipment in compliance with applicable FCC regulations.
• Update and maintain paging system configurations, including changes within the Zetron paging platform.
• Assist with maintaining records related to paging activities and local communication logs.
• Support troubleshooting activities and operational maintenance of paging equipment and related systems.

Performance Standards

• Provide responsive customer support to paging system users.
• Assist with pager setup, testing, troubleshooting, and database maintenance as needed.

Emergency Communication Support

• Support organizational emergency response activities in accordance with established emergency management protocols.
• Process and communicate emergency notifications, including medical emergencies, fire alerts, bomb threats, and other critical incidents.
• Follow documented escalation procedures and communication workflows for all emergency situations.
• Maintain accurate records of emergency events and prepare required documentation for reporting purposes.

Performance Standards

• Deliver timely emergency communication and notification services while adhering to established procedures.
• Ensure all required documentation, notifications, and follow-up actions are completed accurately.

On-Call Schedule Coordination

• Receive on-call schedules from departments and enter scheduling information into the AMCOM system.
• Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday operations.
• Transfer scheduling information to designated employee-accessible platforms and websites as required.

Performance Standards

• Ensure on-call schedules are entered accurately and within established timeframes.
• Maintain up-to-date scheduling information to support organizational operations.

Answering Service Support

• Receive and document information transmitted through physician answering services.
• Enter call information and related details into the AMCOM system for access by after-hours staff and departments.
• Verify the accuracy and completeness of data entered into the communication system.

Performance Standards

• Provide timely and accurate transcription and entry of physician answering service information.
• Maintain a high level of attention to detail and data accuracy.

Administrative & Clerical Support

• Process telephone billing records, charge tickets, and related documentation for departmental call activity.
• Replace and maintain pager batteries and related communication equipment as needed.
• Send and distribute Telex communications and route incoming messages to the appropriate recipients.
• Respond to communications received through TTY devices and support hearing-impaired users when necessary.
• Assist with clerical, operational, inventory, and message distribution activities as assigned.

Performance Standards

• Support departmental operations through accurate recordkeeping, inventory support, financial tracking, and message management.
• Complete assigned administrative functions efficiently and accurately.

Problem Reporting & Communication Support

• Receive, document, and route telecommunications-related service issues during off-hours operations.
• Maintain records of reported problems and ensure information is forwarded to the appropriate support personnel.
• Follow established procedures for reporting and escalating communication system issues.

Performance Standards

• Provide timely support for telecommunications and operational service requests.
• Ensure all reported issues are communicated and documented according to departmental guidelines.