Annual Service Renewal Specialist

Acorn Stairlifts; Sky Lake (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Acorn Stairlifts is hiring an Annual Service Agreement Renewal Agent in Orlando, FL to renew and manage customer service agreements. You will contact customers, process payments, and document interactions to keep accounts accurate.

The role focuses on renewing contracts, resolving payment issues, and meeting performance KPIs in a primarily office-based setting. Ideal candidates have strong communication and problem-solving skills.

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service, collections, sales, or call center experience preferred.

Responsibilities

• Retain customers by renewing annual service agreements.
• Contact customers to remind renewals and follow up on balances.
• Process credit card and check payments over the phone.
• Document customer interactions, payments and account updates.
• Explain coverage and plan limitations of service agreements.
• Create service support tickets when needed and resolve payment issues.
• Meet sales goals and KPIs while adhering to policies.

Skills

Communication

Active listening

Problem solving

Data entry

Payments handling

Customer service

Education

High school diploma or GED

Job description

Acorn Stairlifts is hiring an Annual Service Agreement Renewal Agent in Orlando, FL to renew and manage customer service agreements. You will contact customers, process payments, and document interactions to keep accounts accurate.

The role focuses on renewing contracts, resolving payment issues, and meeting performance KPIs in a primarily office-based setting. Ideal candidates have strong communication and problem-solving skills.