Annual Service Agreement Agent

Acorn Stairlifts; Sky Lake (FL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k) company match

Life insurance

Short- and long-term disability

Paid holidays

Job summary

Acorn Stairlifts in the United States is seeking an Annual Service Agreement Agent to drive revenue by making outbound calls to existing stairlift owners and handling inbound inquiries, promoting annual service contracts. You will deliver a positive, empathetic customer experience, document interactions, and collaborate with the Service team to address maintenance needs.

The role offers paid training, ongoing development, and strong earning potential through base salary plus commission in a

Qualifications

• High school diploma or GED required; 1–3 years of related sales or call center experience strongly preferred.
• Demonstrated ability to achieve sales goals in a high-volume contact environment.
• Excellent verbal communication and persuasive selling skills.
• Customer-focused mindset with the ability to handle objections confidently and professionally.
• Strong attention to detail while navigating computer systems and documenting updates accurately.
• Ability to multitask, adapt quickly, and maintain resilience while working toward measurable results.
• Proficiency with web-based platforms and email applications such as Microsoft Outlook.

Responsibilities

• Make a high volume of outbound calls to promote annual service agreements.
• Handle inbound calls, identify customer needs, and convert opportunities into sales.
• Deliver a positive, empathetic customer experience to build trust.
• Accurately document interactions and update customer records.
• Coordinate with the Service department for breakdowns or maintenance needs.
• Meet or exceed sales metrics including conversion rates and call volume.

Skills

Outbound calling

Inbound calls

Sales goals

Customer focus

Persuasive selling

Multitasking

Attention to detail

Verbal communication

Education

High school diploma or GED

Tools

Microsoft Outlook

Web-based platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Annual Service Agreement Agent

Do you thrive in a fast-paced, goal-driven environment where hard work is rewarded? Are you motivated by the opportunity to earn more while helping customers protect the products that support their independence? If so, you’ll love being part of the Annual Service Agreements sales team at Acorn Stairlifts. Our agents enjoy uncapped earning potential and the satisfaction of making a meaningful difference every day. We invest in your success through paid training, coaching, and ongoing development—your growth is our growth.

What You’ll Do

• Drive revenue by making a high volume of outbound calls to existing stairlift owners to promote the value of an annual service agreement.
• Serve as the first point of contact for inbound calls—listening, identifying customer needs, and converting opportunities into sales.
• Deliver a positive and empathetic customer experience that builds trust and supports long-term relationships.
• Accurately document all interactions, update customer information, and ensure correct follow-up actions and dispositions.
• Partner with the Service department when customers report breakdowns or require maintenance.
• Consistently meet or exceed established sales metrics, including conversion rates, call volume, and quality standards.

What We Offer

• Uncapped earning potential with competitive base salary + commission + Incencitive & Daily Spiffs
• Paid, ongoing sales training and advancement opportunities within a growing global company
• Enrollment in company 401(k) program, with company match
• Company-paid Life Insurance + Short- and Long-Term Disability
• 7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
• A supportive, energetic workplace where success is celebrated

What You Bring

• High school diploma or GED required; 1–3 years of related sales or call center experience strongly preferred
• Demonstrated ability to achieve sales goals in a high-volume contact environment
• Excellent verbal communication and persuasive selling skills
• Customer-focused mindset with the ability to handle objections confidently and professionally
• Strong attention to detail while navigating computer systems and documenting updates accurately
• Ability to multitask, adapt quickly, and maintain resilience while working toward measurable results
• Proficiency with web-based platforms and email applications such as Microsoft Outlook

Employing more than 1,700 people worldwide, Acorn Stairlifts is the world’s largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence—one lift at a time.