Animal Medical Office Assistant - Front Desk & Care Coordination

Humanerescuealliance; Washington (Washington County); On-site; USD 26,000 - 32,000; Full time

Job summary

Humane Rescue Alliance seeks a Medical Administrative Assistant to support the fast-paced medical department with high-level administrative and client services. The role requires at least one year of veterinary receptionist experience and strong customer service skills.

You will manage appointments, maintain medical records in ClinicHQ and PetPoint, handle medications, and coordinate with fosters, staff, and external partners. A high school diploma or equivalent is required.

Qualifications

• At least one year of experience as a veterinary receptionist or veterinary administrative support role.
• Strong customer service and communication skills.
• Proficiency with computer systems including MS 365 and veterinary practice management software (ClinicHQ or PetPoint is a plus).
• Excellent organizational skills and attention to detail.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Deliver excellent customer service at the clinic reception and maintain a welcoming environment.
• Respond to inquiries via phone and email from departments, fosters, and the public.
• Schedule exams and surgeries for animals and clients; prepare and maintain medical records.
• Fill medications and coordinate prescription requests with external pharmacies.
• Assist with patient intake and discharge and coordinate exam and treatment needs.
• Communicate with fosters, pet owners, and internal staff to coordinate care.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

High school diploma or GED

Tools

ClinicHQ

PetPoint

Job description

Humane Rescue Alliance seeks a Medical Administrative Assistant to support the fast-paced medical department with high-level administrative and client services. The role requires at least one year of veterinary receptionist experience and strong customer service skills.

You will manage appointments, maintain medical records in ClinicHQ and PetPoint, handle medications, and coordinate with fosters, staff, and external partners. A high school diploma or equivalent is required.